[Ubuntu-be] support.points.map status & question

[Mark Van den Borre]

> > Because, imho, it's not user friendly. The requester (of a free CD
> > set)  doesn't want to register and wont understand why he as too. But
> > he/she may understand that it email should be validated for his own
> > good (because, without a valid email, he can't be contacted back).
>
> That is not entirely true. The requester may have given a phone number
> that can be used to contact him. A phone number is explicitly asked
> for in a request for support
The requester doesn't need to feel like formally "registering" for
what is probably a one time operation.
We should try to get as much contact information as he is comfortable
with giving out, both from a privacy and a practical point of view.

Mark
-- 
Mark Van den Borre
Noormannenstraat 113
3000 Leuven, België
+32 486 961726