[Bug 120485] Backport request-tracker3.6 from feisty

[Marco Catunda]

Public bug reported:

I would like to see request-tracker3.6 backported from feisty to dapper

** Affects: dapper-backports (upstream)
     Importance: Undecided
         Status: Unconfirmed

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Backport request-tracker3.6 from feisty
https://bugs.launchpad.net/bugs/120485
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