By the way, here is the URL where you can find the link to an online form: <a href="http://www.accc.gov.au/content/index.phtml/itemId/54217#h2_38">http://www.accc.gov.au/content/index.phtml/itemId/54217#h2_38</a> link is titled: <a onclick="popAddItem('/content/maintain/create/index.phtml?contentTypeItemId=9133&informationSpaceItemId=268347&inPop=1&returnUrl=.&type=Other','.'); return false;" href="http://www.accc.gov.au/content/maintain/create/index.phtml?contentTypeItemId=9133&informationSpaceItemId=268347&fromItemId=21094&inPop=1&returnUrl=.&type=Other">General complaints form (opens in new window) </a> have fun! <div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> </blockquote></div>