Does Ubuntu Care About It's Documentation?

[Matthew East]

On Tue, 2006-03-14 at 18:55 +1000, Robert Stoffers wrote:
> Matthew East wrote:
> > Robert Stoffers <rstoffers <at> gmail.com> writes:
> > 
> >> Ok, so I thought I'd start blogging about Ubuntu.. to kick it off:
> >>
> >> Does Ubuntu Care About It’s Documentation?
> > 
> > The answer to this is quite obviously yes, for a number of reasons.
> > 

> Take a step back for a minute and 
> look at the situation from the users stand point. Very rarely do the 
> users that Ubuntu targets (newer users) read on board documentation, 
> they have learnt from their Windows using days that the on-board 
> documentation is quite useless (despite Ubuntu having good docs). The 
> same users then type ubuntu.com into their web browser and still don't 
> have any kind of direct link to the documentation, buried on the support 
> page is not helping anyone.

You've already stated your opinion about the top level link as opposed
to a second level link. The simple point I am making is that even if
you're right (and I don't agree) there is a long logical jump from that
opinion to the idea that Ubuntu doesn't care about documentation. It's
an impossible jump.
 
> > It would have been better to give your blog post a less provocative title,
> > because during the last release cycle you were a prominent member of the
> > Documentation Team and many may think that your views represent those of the
> > current team. Certainly from my point of view, they don't.
> 
> I never pretended that my article was the view of the documentation 
> team, in fact apart from listing elsewhere on the web site that I'm part 
> of the doc team I don't make any representation in that regard.

No, but when you write an article with that sort of title, and say on
your website that you are part of the doc team, the onus is on you to
say that this isn't the view of the people who actually work on the
docs, in my opinion.

Matt
-- 
mdke at ubuntu.com
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