Microsofts new way of bashing Linux

[Shawn McMahon]

On Fri, 2006-06-16 at 12:39 +0200, Alan McKinnon wrote:
> 
> You have the skills to evaluate sound on Linux (you worked for many 
> years in telephony). You have the skills to fix/improve it (you have 
> many years coding experience). You have the existing code (it's on 
> the install CD or on the net). You have all the coding tools (they 
> are on the install CD or on the net).

Far be it from me to defend Michael on this, but my own experience is
that trying to contribute back to this community is extremely difficult.
I've still not gotten so much as a response regarding the enscript bug,
despite sending both a simple procedure for 100% reproducibility AND A
PATCH FIXING IT to Ubuntu, Gnu, and Debian.  Nobody has responded; not
even "received your email, will look at it".

As I said in a previous email, the next patch I write I'm tempted to
just keep to myself.  It's less work and I'll get the same results.

I did get one curt dismissal that the fact that Malone sends email to a
nonexistent email address for enscript bugs is the problem of the person
(who may or may not be alive) who owns the nonexistent email address.  I
filed that with Debian, too, and they haven't responded to it either.

Where I work, I'd have been expected to respond to the filing of a bug
that wasn't "my problem" by tracking down the person whose problem it
was, informing him of the problem, and either handling further
communication with the reporter or handing off to the maintainer via a
three-way communication in which I verified that the maintainer knew who
the reporter was, the reporter knew who the maintainer was, and
everybody could talk to each other.  That's good customer service.

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