<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div></div><div><br></div><div><br>On Dec 8, 2016, at 8:21 PM, Oliver Ries <<a href="mailto:oliver.ries@canonical.com">oliver.ries@canonical.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">Hi<div class="gmail_extra"><br><div class="gmail_quote">On Thu, Dec 8, 2016 at 6:31 PM, XiaoGuo Liu <span dir="ltr"><<a href="mailto:xiaoguo.liu@canonical.com" target="_blank">xiaoguo.liu@canonical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi,<div><br></div><div>I do not know how many of you have met the issue. When I try to install an app from the store, it comes me an error like:</div><div><br></div><div><div>liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta</div><div>error: cannot install "tensorflow-demo": Get <a href="https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta" target="_blank">https://search.apps.ubuntu.<wbr>com/api/v1/snaps/details/<wbr>tensorflow-demo?channel=beta</a>: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)</div><div>liuxg@ubuntu:~$ sudo snap install tensorflow-demo --devmode --beta</div><div>error: cannot install "tensorflow-demo": Get <a href="https://search.apps.ubuntu.com/api/v1/snaps/details/tensorflow-demo?channel=beta" target="_blank">https://search.apps.ubuntu.<wbr>com/api/v1/snaps/details/<wbr>tensorflow-demo?channel=beta</a>: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)</div></div></div></blockquote></div></div></div></div></blockquote>This has been usually because of CDN issues afaik. The store team should able to confirm shortly.<div><br></div><div>Can you check <a href="http://status.snapcraft.io">status.snapcraft.io</a> to see any outages around the date you experienced this?<br><blockquote type="cite"><div><div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><div><br></div><div>I just did a quick test on my classic Ubuntu (AMD64) and was able to download & install the snap just fine.</div><div> </div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div>In fact, I have met this this problem a number of times, and sometimes it works fine. Also, my colleague said to me that he gets the same issue sometimes. What is the root cause for this?</div></div></div></blockquote><div><br></div><div>it might be good to get this into a bug report with all relevant information (distribution, architecture, network setup (traceroute?) and a timestamp so server logs can be matched.</div><div><br></div><div>let us know the id and the team will be looking at that asap.</div><div><br></div><div>thx,</div><div>Olli</div></div></div></div>
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