<html> <head> <meta content="text/html; charset=windows-1252" http-equiv="Content-Type"> </head> <body bgcolor="#FFFFFF" text="#000000"> <div class="moz-cite-prefix">Hi Oriol,<br> <br> Have you tried removing the SIM card and re-inserting it?<br> <br> Regards,<br> <br> -David<br> <br> On 09/06/2016 05:48 PM, Oriol Rius wrote:<br> </div> <blockquote cite="mid:emdbd62d0e-cf5e-4be0-a014-c2b5bb037a3b@mini8w" type="cite"> <style type="text/css"></style> <div>Hi Carlo, thanks for your feedback playing about that with Alfonso. We found problems detecting SIM with that modem. The strange thing is that SIM cards that I tested are working on other devices and connected with Dell both of them fail. The error is always 'sim-missing'.</div> <div><br> </div> <div>I don't know how to solve that and I don't have feedback from Dell.</div> <div><br> </div> <div>Regards.</div> <div><br> </div> <div>Oriol</div> <div><br> </div> <div>------ Original Message ------</div> <div>From: "Carlo Lobrano" <<a moz-do-not-send="true" href="mailto:c.lobrano@gmail.com">c.lobrano@gmail.com</a>></div> <div>To: <a moz-do-not-send="true" href="mailto:snapcraft@lists.snapcraft.io">snapcraft@lists.snapcraft.io</a>; <a moz-do-not-send="true" href="mailto:oriol.rius@gmail.com">oriol.rius@gmail.com</a>; <a moz-do-not-send="true" href="mailto:alfonso.sanchez-beato@canonical.com">alfonso.sanchez-beato@canonical.com</a></div> <div>Sent: 06-Sep-16 09:59:19</div> <div>Subject: Fwd: Re: 4G on Dell IoT Gateway</div> <div><br> </div> <div id="x0f698f992aea43c"> <blockquote cite="CA+KuA8cA=rNv0kcCLQiYGUYY71=vzfyWvTPsT0ZAVCOeqs4Vtg@mail.gmail.com" type="cite" class="cite2"> <div dir="ltr"> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hi Oriol,</div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br> </div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif">according to this output</div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br> </div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">Status | lock: 'unknown'</span><br style="font-family:arial,sans-serif;font-size:12.8px"> <span style="font-family:arial,sans-serif;font-size:12.8px"> | unlock retries: 'unknown'</span><br style="font-family:arial,sans-serif;font-size:12.8px"> <span style="font-family:arial,sans-serif;font-size:12.8px"> | state: 'failed'</span><br style="font-family:arial,sans-serif;font-size:12.8px"> <span style="font-family:arial,sans-serif;font-size:12.8px"> | failed reason: 'sim-missing'</span><br style="font-family:arial,sans-serif;font-size:12.8px"> <span style="font-family:arial,sans-serif;font-size:12.8px"> | power state: 'on'</span><br style="font-family:arial,sans-serif;font-size:12.8px"> <span style="font-family:arial,sans-serif;font-size:12.8px"> | access tech: 'unknown'</span><br style="font-family:arial,sans-serif;font-size:12.8px"> <span style="font-family:arial,sans-serif;font-size:12.8px"> | signal quality: '0' (cached)</span><br> </div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px"><br> </span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">it looks like the SIM is not recognized at all, like it was not there. If the problem was only the PIN lock, the status should be something like</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px"><br> </span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">lock: 'sim-pin'</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">...</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">state: 'locked'</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px"><br> </span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">in this last state, you could send the pin using</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px"><br> </span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">mmcli -i <SIM_ID> --pin=<PIN></span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px"><br> </span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px">or the others sim related mmcli commands.</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><span style="font-family:arial,sans-serif;font-size:12.8px"><br> </span></div> <div class="gmail_default"><span style="font-size:12.8px">Sorry for the silly question, but are you sure that the SIM is properly inserted?</span></div> <div class="gmail_default"><span style="font-size:12.8px"><br> </span></div> <div class="gmail_default"><span style="font-size:12.8px">Best regards,<br> Carlo</span></div> <div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br> </div> <div class="gmail_quote"> <div class="gmail_quote"><br type="attribution"> <div dir="ltr">Hi Oriol,<br> <div class="gmail_extra"><br> <div class="gmail_quote"><span class="gmail-">On Mon, Sep 5, 2016 at 4:04 PM, Oriol Rius <span dir="ltr"><<a moz-do-not-send="true" href="mailto:oriol.rius@gmail.com">oriol.rius@gmail.com</a>></span> wrote:<br> <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"> <div>Hi, again about Dell IoT Gateway 5000 with Snappy 15.04 I have a problem trying to set up a 4G connection using nmcli and mmcli without success. Simple capabilities doesn't work and Dell support it's slow and insufficient. <div><br> </div> <div>My first problem starts trying to validate the PIN. But in the end what I need is a simple tutorial or manual that help me how to set up the internet connection. I found some information reading mailing lists and googling, but everything is imprecise and incomplete. About the modem I use:</div> </div> </blockquote> <div><br> </div> </span> <div>First, note that the HE910 is a HSPA modem and does not support 4G.</div> <div><br> </div> <div>You can try to activate cellular data with these steps:</div> <div><br> </div> <div>1. Deactivate SIM PIN with another device</div> <div>2. Execute these commands:</div> <div><br> </div> <div>nmcli c add type gsm ifname ttyACM3 con-name gsmconn apn <your_operator_apn><br> </div> <div>nmcli r wwan on<br> </div> <div><br> </div> <div>As you see you need to use nmcli instead of mmcli because we are controlling the modem from NetworkManager so it can take control of the connection and configure routes.</div> <div><br> </div> <div>HTH,</div> <div>Alfonso</div> <div> <div class="gmail-h5"> <div> </div> <blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"> <div> <div><br> </div> <div># mmcli -m 0<br> <br> /org/freedesktop/ModemManager1<wbr>/Modem/0 (device id 'b73aa014c0d2097ce1e62fd9aa2a8<wbr>2c6f8dc6307')<br> -------------------------<br> Hardware | manufacturer: 'Telit'<br> | model: 'HE910-D'<br> | revision: '12.00.086'<br> | supported: 'gsm-umts'<br> | current: 'gsm-umts'<br> | equipment id: '356136070745999'<br> -------------------------<br> System | device: '/sys/devices/pci0000:00/0000:<wbr>00:14.0/usb1/1-4/1-4.1'<br> | drivers: 'cdc_acm, cdc_ether'<br> | plugin: 'Dell'<br> | primary port: 'ttyACM3'<br> | ports: 'ttyACM3 (at), wwan0 (net), ttyACM0 (at)'<br> -------------------------<br> Numbers | own : 'unknown'<br> -------------------------<br> Status | lock: 'unknown'<br> | unlock retries: 'unknown'<br> | state: 'failed'<br> | failed reason: 'sim-missing'<br> | power state: 'on'<br> | access tech: 'unknown'<br> | signal quality: '0' (cached)<br> -------------------------<br> Modes | supported: 'allowed: 2g, 3g; preferred: none'<br> | current: 'allowed: any; preferred: none'<br> -------------------------<br> Bands | supported: 'unknown'<br> | current: 'unknown'<br> -------------------------<br> IP | supported: 'none'<br> -------------------------<br> SIM | path: 'none'<br> <br> -------------------------<br> Bearers | paths: 'none'<br> </div> <div><br> </div> <div><br> </div> <div>Can you recommend any resource that help me on that? </div> <div><br> </div> <div>Thank you very much.</div> <div><br> </div> <div>Regards.</div> <span><font color="#888888"> <div>Oriol</div> </font></span></div> <br> --<br> Snapcraft mailing list<br> <a moz-do-not-send="true" href="mailto:Snapcraft@lists.snapcraft.io">Snapcraft@lists.snapcraft.io</a><br> Modify settings or unsubscribe at: <a moz-do-not-send="true" href="https://lists.ubuntu.com/mailman/listinfo/snapcraft" rel="noreferrer">https://lists.ubuntu.com/mailm<wbr>an/listinfo/snapcraft</a><br> <br> </blockquote> </div> </div> </div> <br> </div> </div> <div> <div class="gmail-h5"> <br> --<br> Snapcraft mailing list<br> <a moz-do-not-send="true" href="mailto:Snapcraft@lists.snapcraft.io">Snapcraft@lists.snapcraft.io</a><br> Modify settings or unsubscribe at: <a moz-do-not-send="true" href="https://lists.ubuntu.com/mailman/listinfo/snapcraft" rel="noreferrer">https://lists.ubuntu.com/mailm<wbr>an/listinfo/snapcraft</a><br> <br> </div> </div> </div> </div> <br> </div> </blockquote> </div> <br> <fieldset class="mimeAttachmentHeader"></fieldset> <br> </blockquote> <br> <br> <div class="moz-signature"><font color="black" size="2"> </font></div> </body> </html>