Fwd: Re: 4G on Dell IoT Gateway

Wed Sep 7 05:08:20 UTC 2016

In the end the solution was so simple like that David, thanks!

Alfonso, helped me yesterday afternoon through chat and after some tries 
with two SIMs we've got that running.

Thank you for your support.

Oriol

------ Original Message ------
From: "David Chen" <david.chen at canonical.com>
To: "Oriol Rius" <oriol.rius at gmail.com>; "Carlo Lobrano" 
<c.lobrano at gmail.com>; snapcraft at lists.snapcraft.io; 
alfonso.sanchez-beato at canonical.com
Sent: 07-Sep-16 04:15:12
Subject: Re: Fwd: Re: 4G on Dell IoT Gateway

>Hi Oriol,
>
>Have you tried removing the SIM card and re-inserting it?
>
>Regards,
>
>-David
>
>On 09/06/2016 05:48 PM, Oriol Rius wrote:
>>Hi Carlo, thanks for your feedback playing about that with Alfonso. We 
>>found problems detecting SIM with that modem. The strange thing is 
>>that SIM cards that I tested are working on other devices and 
>>connected with Dell both of them fail. The error is always 
>>'sim-missing'.
>>
>>I don't know how to solve that and I don't have feedback from Dell.
>>
>>Regards.
>>
>>Oriol
>>
>>------ Original Message ------
>>From: "Carlo Lobrano" <c.lobrano at gmail.com>
>>To: snapcraft at lists.snapcraft.io; oriol.rius at gmail.com; 
>>alfonso.sanchez-beato at canonical.com
>>Sent: 06-Sep-16 09:59:19
>>Subject: Fwd: Re: 4G on Dell IoT Gateway
>>
>>>Hi Oriol,
>>>
>>>according to this output
>>>
>>>Status   |           lock: 'unknown'
>>>           | unlock retries: 'unknown'
>>>           |          state: 'failed'
>>>           |  failed reason: 'sim-missing'
>>>           |    power state: 'on'
>>>           |    access tech: 'unknown'
>>>           | signal quality: '0' (cached)
>>>
>>>it looks like the SIM is not recognized at all, like it was not 
>>>there. If the problem was only the PIN lock, the status should be 
>>>something like
>>>
>>>lock: 'sim-pin'
>>>...
>>>state: 'locked'
>>>
>>>in this last state, you could send the pin using
>>>
>>>mmcli -i <SIM_ID> --pin=<PIN>
>>>
>>>or the others sim related mmcli commands.
>>>
>>>Sorry for the silly question, but are you sure that the SIM is 
>>>properly inserted?
>>>
>>>Best regards,
>>>Carlo
>>>
>>>
>>>Hi Oriol,
>>>
>>>On Mon, Sep 5, 2016 at 4:04 PM, Oriol Rius <oriol.rius at gmail.com> 
>>>wrote:
>>>>Hi, again about Dell IoT Gateway 5000 with Snappy 15.04 I have a 
>>>>problem trying to set up a 4G connection using nmcli and mmcli 
>>>>without success. Simple capabilities doesn't work and Dell support 
>>>>it's slow and insufficient.
>>>>
>>>>My first problem starts trying to validate the PIN. But in the end 
>>>>what I need is a simple tutorial or manual that help me how to set 
>>>>up the internet connection. I found some information reading mailing 
>>>>lists and googling, but everything is imprecise and incomplete. 
>>>>About the modem I use:
>>>
>>>First, note that the HE910 is a HSPA modem and does not support 4G.
>>>
>>>You can try to activate cellular data with these steps:
>>>
>>>1. Deactivate SIM PIN with another device
>>>2. Execute these commands:
>>>
>>>nmcli c add type gsm ifname ttyACM3 con-name gsmconn apn 
>>><your_operator_apn>
>>>nmcli r wwan on
>>>
>>>As you see you need to use nmcli instead of mmcli because we are 
>>>controlling the modem from NetworkManager so it can take control of 
>>>the connection and configure routes.
>>>
>>>HTH,
>>>Alfonso
>>>
>>>>
>>>># mmcli -m 0
>>>>
>>>>/org/freedesktop/ModemManager1/Modem/0 (device id 
>>>>'b73aa014c0d2097ce1e62fd9aa2a82c6f8dc6307')
>>>>  -------------------------
>>>>  Hardware |   manufacturer: 'Telit'
>>>>           |          model: 'HE910-D'
>>>>           |       revision: '12.00.086'
>>>>           |      supported: 'gsm-umts'
>>>>           |        current: 'gsm-umts'
>>>>           |   equipment id: '356136070745999'
>>>>  -------------------------
>>>>  System   |         device: 
>>>>'/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4/1-4.1'
>>>>           |        drivers: 'cdc_acm, cdc_ether'
>>>>           |         plugin: 'Dell'
>>>>           |   primary port: 'ttyACM3'
>>>>           |          ports: 'ttyACM3 (at), wwan0 (net), ttyACM0 
>>>>(at)'
>>>>  -------------------------
>>>>  Numbers  |           own : 'unknown'
>>>>  -------------------------
>>>>  Status   |           lock: 'unknown'
>>>>           | unlock retries: 'unknown'
>>>>           |          state: 'failed'
>>>>           |  failed reason: 'sim-missing'
>>>>           |    power state: 'on'
>>>>           |    access tech: 'unknown'
>>>>           | signal quality: '0' (cached)
>>>>  -------------------------
>>>>  Modes    |      supported: 'allowed: 2g, 3g; preferred: none'
>>>>           |        current: 'allowed: any; preferred: none'
>>>>  -------------------------
>>>>  Bands    |      supported: 'unknown'
>>>>           |        current: 'unknown'
>>>>  -------------------------
>>>>  IP       |      supported: 'none'
>>>>  -------------------------
>>>>  SIM      |           path: 'none'
>>>>
>>>>  -------------------------
>>>>  Bearers  |          paths: 'none'
>>>>
>>>>
>>>>Can you recommend any resource that help me on that?
>>>>
>>>>Thank you very much.
>>>>
>>>>Regards.
>>>>Oriol
>>>>
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>>>>Snapcraft at lists.snapcraft.io
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>>>>https://lists.ubuntu.com/mailman/listinfo/snapcraft
>>>>
>>>
>>>
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>>>
>>
>>
>
>
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