[Fwd: Re: Got the LoCo Team CDs, but without the contact name :(]]

[Maria Randazzo]

Hello Myriam,

Thank you very much for your email. I would like to introduce myself
first. My name is Maria and I take care of the Shipit program at
Canonical. I would like to give you an insight about the way we work:

We use an external company to deliver the CD's. At the beginning of each
release I send them the list with the Loco teams details.

These are High priority shipments (tracked), therefore we send them via
TNT. All these packages should have a TNT shipment sticker (*optional*)
+ a proforma invoice (required) with the customer details. (I have yours
in case you want to check)

I checked with the operator who prepared your package and she forgot to
put Canonical's declaration sticker on the boxes, which they usually do.

This is why we send them tracked, in case any of these events occurs.
Our sincere apologies for that.

If any of these boxes are not delivered, you should let me know and I am
always able to track them here:

http://www.tnt.com/webtracker/tracking.do
Your Consignment number is: 880581723 and shows as delivered.

We can also get upon request the name of the person who signed it.
We appreciate your feedback, and we passed it to our supplier and they
will make sure every package includes a sticker as well.

Thank you so much,
Maria




-------- Original Message --------
Subject: Got the LoCo Team CDs, but without the contact name :(
From: Myriam Schweingruber <schweingruber at pharma-traduction.ch>
To: Ubuntu local community team (LoCo) contacts
<loco-contacts at lists.ubuntu.com>
CC: loco-requests at shipit.ubuntu.com
Date: 04/11/09 09:25

> Hi all,
> 
> As the contact of the Swiss LoCo Team I received the 9.10 CDs this
> morning, but more by sheer luck and because I live in a small village
> where people know each other. Hadn't the post employee remembered that
> I receive such packs regularly, the whole parcel would have been sent
> back, since there was no name on it.
> 
> It only states:
> 
> LOC. SWITZERLAND
> followed by the street and town address.
> 
> Not a clue what is in the pack, or where they come form (no company,
> just a town address for TNT/Swiss Post distribution center, no
> indication of Ubuntu or Canonical or Ship-it, whatever).
> 
> Since we are requested to give the exact name of the contact,
> including phone numbers etc., why is my name not on the parcel? There
> are 12 different apartments at that address, with roughly 40+ people
> living here, don't expect the postal services/delivery company to
> guess, especially not in bigger towns, I am sure they will not bother
> but simply send it back.
> I fear the worst for other countries maybe never getting their
> packs... Also a sender indication would be a good idea, we have so
> many stickers to hand out, with 74 official LoCo teams this is only 74
> stickers to put on a parcel. And having a precise address on a parcel
> is certainly not too difficult, I mean nearly every computer user
> knows how to make a spreadsheet for printing labels, this is 101 even
> for a Windows user, so from a software distributor I would expect this
> to be handled correctly at least.
> 
> Sorry if that comes over like a rant, but that is a serious bug in delivery.
> 
> 
> Regards, Myriam
> 


-- 
------------------
Maria Randazzo
Canonical UK Ltd.
T. +44 20 7630 2469 (dir)  T. +44 20 7630 2400 (main)
maria.randazzo at canonical.com <mailto:maria.randazzo at canonical.com>
Ubuntu - Linux for human beings | www.ubuntu.com



-- 
------------------
Maria Randazzo
Canonical UK Ltd.
T. +44 20 7630 2469 (dir)  T. +44 20 7630 2400 (main)
maria.randazzo at canonical.com <mailto:maria.randazzo at canonical.com>
Ubuntu - Linux for human beings | www.ubuntu.com



-- 
------------------
Maria Randazzo
Canonical UK Ltd.
T. +44 20 7630 2469 (dir)  T. +44 20 7630 2400 (main)
maria.randazzo at canonical.com <mailto:maria.randazzo at canonical.com>
Ubuntu - Linux for human beings | www.ubuntu.com