Kubuntu 8.10 does not recognise external HD with NTFS and FAT32 partitions.

[Bas Roufs]

Hello Ulrich and everybody


>> There is only one device here with an NTFS file system: the external
>> HD I am talking about. This implies that 'Mount Manager' can identify
>> it. But the 'mount point' is 'unknown'. Is there a way to manually
>> establish some 'mount point' ...(snip)

> you could look into /var/log/syslog

This morning, I plugged in the external HD at 09:48:07. This is what
the /var/log/syslog report tells about the first 6 seconds from that
moment onwards:

Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.196035] usb 1-7: new high
speed USB device using ehci_hcd and address 3
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.353942] usb 1-7:
configuration #1 chosen from 1 choice
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.398094] scsi3 : SCSI
emulation for USB Mass Storage devices
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.402249] usb-storage:
device found at 3
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.402261] usb-storage:
waiting for device to settle before scanning
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.400265] usb-storage:
device scan complete
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.401127] scsi 3:0:0:0:
Direct-Access     ST350063 0A               3.AA PQ: 0 ANSI: 0
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.416682] sd 3:0:0:0: [sdg]
976773169 512-byte hardware sectors (500108 MB)
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.417870] sd 3:0:0:0: [sdg]
Write Protect is off
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.417880] sd 3:0:0:0: [sdg]
Mode Sense: 03 00 00 00
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.417883] sd 3:0:0:0: [sdg]
Assuming drive cache: write through
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.419365] sd 3:0:0:0: [sdg]
976773169 512-byte hardware sectors (500108 MB)
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.420562] sd 3:0:0:0: [sdg]
Write Protect is off
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.420572] sd 3:0:0:0: [sdg]
Mode Sense: 03 00 00 00
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.420576] sd 3:0:0:0: [sdg]
Assuming drive cache: write through
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.421243]  sdg: sdg1 sdg2
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.450611] sd 3:0:0:0: [sdg]
Attached SCSI disk
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.451218] sd 3:0:0:0:
Attached scsi generic sg7 type 0
Jan 30 09:48:13 Viaconsensus1 kernel: [ 1875.836492] sd 3:0:0:0: [sdg]
Sense Key : No Sense [current]
Jan 30 09:48:13 Viaconsensus1 kernel: [ 1875.836505] sd 3:0:0:0: [sdg]
Add. Sense: No additional sense information

So, the system does recognise the USB device, but the attempt to
access it still gets stuck somehow. At this moment (11:04), the USB
external HD device is still plugged in. However, the syslog report
only produces now only 'no sense' and 'no additional sense' feedback
like the two last lines above this alinea.

> .... /var/log/messages
Jan 30 09:37:19 Viaconsensus1 -- MARK --
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.196035] usb 1-7: new high
speed USB device using ehci_hcd and address 3
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.353942] usb 1-7:
configuration #1 chosen from 1 choice
Jan 30 09:48:07 Viaconsensus1 kernel: [ 1870.398094] scsi3 : SCSI
emulation for USB Mass Storage devices
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.401127] scsi 3:0:0:0:
Direct-Access     ST350063 0A               3.AA PQ: 0 ANSI: 0
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.416682] sd 3:0:0:0: [sdg]
976773169 512-byte hardware sectors (500108 MB)
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.417870] sd 3:0:0:0: [sdg]
Write Protect is off
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.419365] sd 3:0:0:0: [sdg]
976773169 512-byte hardware sectors (500108 MB)
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.420562] sd 3:0:0:0: [sdg]
Write Protect is off
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.421243]  sdg: sdg1 sdg2
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.450611] sd 3:0:0:0: [sdg]
Attached SCSI disk
Jan 30 09:48:12 Viaconsensus1 kernel: [ 1875.451218] sd 3:0:0:0:
Attached scsi generic sg7 type 0
Jan 30 09:48:13 Viaconsensus1 kernel: [ 1875.836492] sd 3:0:0:0: [sdg]
Sense Key : No Sense [current]
Jan 30 09:48:13 Viaconsensus1 kernel: [ 1875.836505] sd 3:0:0:0: [sdg]
Add. Sense: No additional sense information

Like in .../syslog, also the feedback in the rest of .../messages
after 09:48:13 only consists of the last 2 lines above this alinea: so
the 'no sense' and 'no additional sense' feedback.

> ..../var/log/dmesg)
Most of this file consists of that 'no sense' and 'no additional
sense' feedback, like in the other 2 files. No specific info found on
the USB external HD.

I hope this information can give a clue enabling someone to provide me
with some key to solve the still not solved problem with respect to
the non-accessible USB device. Is there any special software package
that could help in this context - something meant to recognise
external hard disks with NTFS and FAT 032 configurations -  similar to
the Digikam packages enabling Kubuntu 8.10 to recognise a camera?

Thx. for your feedback. Respectfully yours,

Bas.

-- 
===============
Viaconsensus
Bas G. Roufs M.A.
Van 't Hoffstraat 1
NL-3514 VT  Utrecht
M. +31.6.446.835.10
T. +31.30.785.20.40
BasRoufs at gmail.com
===============