Printing Problem with Hardy (*SOLVED)

[Michael Satterwhite]

On Monday 16 June 2008 04:25:20 Nigel Ridley wrote:
> Michael Satterwhite wrote:
> > Last Sunday, I upgraded to Hardy. At that time, my printer (HP Photosmart
> > D5360) was printing correctly. This morning, I tried to run the
> > hp-toolbox to check Ink levels. When I did, I got the error message:
> >
> > 	error: CUPSEXT could not be loaded. Please check HPLIP installation.
> >
> > That seemed like there was a problem in the upgrade routine for HPLIP. I
> > then uninstalled and reinstalled HPLIP. At that point, everything was
> > broken. I can no longer print at all. Trying to run hp-toolbox gets the
> > same error.
> >
> > While I can live without hp-toolbox (I'd rather not!), I *DO* need to get
> > my printer going again asap. Can anyone suggest a fix?
> >
> > ---Michael
>
> Have you installed the relevant 'gutenburg' apps (they contain the drivers
> and are not installed by default).

That might have been it and would be consistent with what was observed. The 
printer started failing after I removed and reinstalled HPLIP from the 
repositories.

My fix was a bit more brute force. As the problem started after I reinstalled 
HPLIP from the repositories, I downloaded the most current version of HPLIP 
from the HP site and installed that (not using apt). That package contains 
the actual printer support, of course. After that was done, everything was 
working correctly.