[Bug 1832956] [NEW] Instant Messenger (KTelepathy) unable to sign in to Google/Hangouts account

[Brandon Bell]

Public bug reported:

After upgrading from Cosmic to Disco, I am unable to go Online with my
Google/Hangouts acccount in KDE Telepathy.


This is kde-telepathy 15.08.3 from Disco. I also tried upgrading to Plasma 5.16 / KDE Applications 19.04.2 (using the Kubuntu Backports PPA) in hopes of it being fixed there but still have the same problem. I also performed a new installation of KDE on another computer (still using Plasma 5.16 / Apps 19.04) but still have the same problem.

In the case of the new installation, no other accounts are configured.
Setup of the Google account works okay other than having to manually
accept Google's certificate (due to an unrelated error with GnuTLS
negotiation and "No SNI provided"). Also, to be clear, this does not
appear to be related to another loosely-related bug which I've also
contributed to: https://bugs.launchpad.net/ubuntu/+source/meta-kde-
telepathy/+bug/1070873


So this seems to be an issue with the application/library and not my configuration.


The log during the attempt to go Online looks similar on both computers and follows:


Jun 15 14:26:05 macbell dbus-daemon[961]: [session uid=1000 pid=961] Activating service name='org.freedesktop.Telepathy.Client.KTp.TLSHandler' requested by ':1.82' (uid=1000 pid=7395 comm="/usr/lib/telepathy/mission-control-5 " label="/usr/lib/telepathy/mission-control-5 (enforce)")
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: kf5.kcoreaddons.kaboutdata: Could not initialize the equivalent properties of Q*Application: no instance (yet) existing.
Jun 15 14:26:05 macbell dbus-daemon[961]: [session uid=1000 pid=961] Successfully activated service 'org.freedesktop.Telepathy.Client.KTp.TLSHandler'
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: New job started. 1 jobs currently running
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  795
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  794
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  795
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: message repeated 5 times: [ Unknown signature value:  795]
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  794
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  795
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  794
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  795
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  794
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  794
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Unknown signature value:  795
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: message repeated 2 times: [ Unknown signature value:  795]
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: No other jobs at the moment. Starting timer.
Jun 15 14:26:05 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Job finished. 0 jobs currently running
Jun 15 14:26:07 macbell org.freedesktop.Telepathy.Client.KTp.TLSHandler[961]: Timeout. Exiting
Jun 15 14:26:15 macbell mission-control[7395]: disconnect_cb: Disconnect failed: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: kde-telepathy 15.08.3
ProcVersionSignature: Ubuntu 5.0.0-16.17-generic 5.0.8
Uname: Linux 5.0.0-16-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
CurrentDesktop: KDE
Date: Sat Jun 15 14:31:35 2019
InstallationDate: Installed on 2019-06-15 (0 days ago)
InstallationMedia: Kubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/usr/bin/fish
SourcePackage: meta-kde-telepathy
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: meta-kde-telepathy (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug disco third-party-packages

-- 
You received this bug notification because you are a member of Kubuntu
Bugs, which is subscribed to meta-kde-telepathy in Ubuntu.
https://bugs.launchpad.net/bugs/1832956

Title:
  Instant Messenger (KTelepathy) unable to sign in to Google/Hangouts
  account

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/meta-kde-telepathy/+bug/1832956/+subscriptions