<div dir="ltr"><div dir="ltr">Hi Juerg Haefliger ,<br><br>We have reported the bug with the id -BUG #2083318 "Integrated Keypad is not working in Ubuntu Os".<br>Please let us know if you further require more details or clarification about the issue.<br><br>Thank you for your attention and assistance.<br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Oct 1, 2024 at 3:26 PM Juerg Haefliger <<a href="mailto:juerg.haefliger@canonical.com">juerg.haefliger@canonical.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">On Mon, 30 Sep 2024 12:20:34 +0530<br>
Manish Kumar <<a href="mailto:manish.kumar3@vvdntech.in" target="_blank">manish.kumar3@vvdntech.in</a>> wrote:<br>
<br>
> Dear Ubuntu Kernel Team,<br>
> <br>
> I would like to follow up on my previous message regarding the kernel<br>
> keyboard driver issue in Ubuntu 22.04 and 24.04. The keypad from the vendor<br>
> *BOW* and the keyboard are working perfectly when booted with Windows OS,<br>
> but we are still facing problems on Ubuntu.<br>
> <br>
> Could you kindly provide assistance on this issue? Your support would be<br>
> highly appreciated.<br>
<br>
Please open a bug at <a href="https://bugs.launchpad.net/ubuntu/+source/linux/+filebug" rel="noreferrer" target="_blank">https://bugs.launchpad.net/ubuntu/+source/linux/+filebug</a><br>
or better yet run 'ubuntu-bug linux' on the affected system.<br>
<br>
Make sure to provide full logs and not just snippets.<br>
<br>
...Juerg<br>
<br>
<br>
> Thank you once again for your attention and assistance.<br>
> <br>
> <br>
> <br>
> On Thu, Sep 19, 2024 at 7:25 PM Sasikumar C <<a href="mailto:sasi.kumar@vvdntech.in" target="_blank">sasi.kumar@vvdntech.in</a>> wrote:<br>
> <br>
> > Hi Ubuntu Kernel Team<br>
> ><br>
> > We need your help on the kernel keyboard driver issue in Ubuntu 22.04<br>
> > and Ubuntu 24.04 . The keypad vendor BOW and Keyboard is working fine<br>
> > when booted with Windows OS.<br>
> ><br>
> > *With Best Regards*<br>
> > Sasikumar<br>
> > VVDN Technologies Pvt Ltd<br>
> > Cell: +91 9176218929<br>
> > Web: <a href="http://www.vvdntech.com" rel="noreferrer" target="_blank">www.vvdntech.com</a><br>
> ><br>
> ><br>
> > On Thu, Sep 19, 2024 at 11:20 AM Yash Dixit <<a href="mailto:yash.dixit@vvdntech.in" target="_blank">yash.dixit@vvdntech.in</a>><br>
> > wrote:<br>
> > <br>
> >> Hi Team,<br>
> >><br>
> >> I hope you are doing well.<br>
> >><br>
> >> Our team is currently developing a laptop, and we've encountered an issue<br>
> >> with the keypad when booting the device with Ubuntu OS. We have tested two<br>
> >> versions (22 and 24), but in both cases, none of the keypad keys are<br>
> >> functioning. The keypad works fine in the BIOS utility setup page.<br>
> >><br>
> >> We have also attempted to upgrade the kernel to version 6.11 from the<br>
> >> default kernel versions provided, but this did not resolve the issue.<br>
> >><br>
> >> For your reference, the keypad vendor is BOW. Keypad is working fine<br>
> >> when booted with Windows OS.<br>
> >><br>
> >> We searched the Ubuntu forums and came across some commands which we ran<br>
> >> on our system. The output was as follows:<br>
> >><br>
> >> $ dmesg | grep -i 8042<br>
> >> OUTPUT:<br>
> >> i8042: PNP: No PS/2 controller found.<br>
> >> i8042: Probing ports directly.<br>
> >> i8042: Can't read CTR while initializing i8042<br>
> >> i8042: probe of i8042 failed with error -5<br>
> >><br>
> >> Could you please provide guidance on how we can resolve this issue and<br>
> >> make the keypad functional with Ubuntu OS?<br>
> >><br>
> >> --<br>
> >><br>
> >> With Best Regards<br>
> >> Yash Dixit<br>
> >> VVDN Technologies Pvt Ltd<br>
> >> Cell: +91 7668442956<br>
> >> Web: <a href="http://www.vvdntech.com" rel="noreferrer" target="_blank">www.vvdntech.com</a><br>
> >><br>
> >> *Disclaimer: **© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains<br>
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> >> addressee(s). If you are not the intended recipient, please notify the<br>
> >> sender by e-mail and delete the original message. Further, you are not to<br>
> >> copy, disclose, or distribute this e-mail or its contents to any other<br>
> >> person and any such actions are unlawful.*<br>
> >><br>
> >><br>
> >> <br>
> > *Disclaimer: **© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains<br>
> > PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the<br>
> > addressee(s). If you are not the intended recipient, please notify the<br>
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> > person and any such actions are unlawful.*<br>
> ><br>
> ><br>
> > <br>
> <br>
<br>
</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><b>Best Regards</b><div><b>Manish Kumar</b></div><div>VVDN Technologies Pvt. Ltd.</div><div>cell-7488741067</div><div><a href="http://web-www.vvdntech.com" target="_blank">web-www.vvdntech.com</a></div></div></div></div>
<br>
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