<div dir="ltr"><p>Dear Ubuntu Kernel Team,</p><p>I would like to follow up on my previous message regarding the kernel keyboard driver issue in Ubuntu 22.04 and 24.04. The keypad from the vendor <strong>BOW</strong> and the keyboard are working perfectly when booted with Windows OS, but we are still facing problems on Ubuntu.</p><p>Could you kindly provide assistance on this issue? Your support would be highly appreciated.</p><p>Thank you once again for your attention and assistance.</p><br><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Sep 19, 2024 at 7:25 PM Sasikumar C <<a href="mailto:sasi.kumar@vvdntech.in">sasi.kumar@vvdntech.in</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Ubuntu Kernel Team <br clear="all"><div><div dir="ltr" class="gmail_signature"><br></div><div class="gmail_signature">We need your help on the kernel keyboard driver issue in Ubuntu 22.04 and Ubuntu 24.04 . <span style="font-family:verdana,sans-serif">The keypad vendor <span style="background-color:rgb(255,255,0)">BOW</span> and</span><span class="gmail_default" style="font-family:verdana,sans-serif"> Keyboard is working fine when booted with Windows OS.</span></div><div dir="ltr" class="gmail_signature"><br><b>With Best Regards</b><br>Sasikumar<br>VVDN Technologies Pvt Ltd<br>Cell: +91 9176218929<br>Web: <a href="http://www.vvdntech.com" target="_blank">www.vvdntech.com</a></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Sep 19, 2024 at 11:20 AM Yash Dixit <<a href="mailto:yash.dixit@vvdntech.in" target="_blank">yash.dixit@vvdntech.in</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><span style="font-family:verdana,sans-serif"><font size="2">Hi Team,<br><br>I hope <span class="gmail_default" style="font-family:verdana,sans-serif">you are doing well</span>.<br><br>Our team is currently developing a laptop, and we've encountered an issue with the keypad when booting the device with Ubuntu OS. We have tested two versions (22 and 24), but in both cases, none of the keypad keys are functioning. The keypad works fine in the BIOS utility setup page.<br><br>We have also attempted to upgrade the kernel to version 6.11 from the default kernel versions provided, but this did not resolve the issue.<br><br>For your reference, the keypad vendor is BOW.<span class="gmail_default" style="font-family:verdana,sans-serif"> Keypad is working fine when booted with Windows OS.</span><br><br>We searched the Ubuntu forums and came across some commands which we ran on our system. The output was as follows:<br><br>$ dmesg | grep -i 8042<br>OUTPUT:<br>i8042: PNP: No PS/2 controller found.<span class="gmail_default"></span><br>i8042: Probing ports directly.<br>i8042: Can't read CTR while initializing i8042<br></font></span><div><span style="font-family:verdana,sans-serif"><font size="2">i8042: probe of i8042 failed with error -5</font></span></div><br><span style="font-family:verdana,sans-serif"><font size="2">Could you please provide guidance on how we can resolve this issue and make the keypad functional with Ubuntu OS?<span class="gmail_default" style="font-family:verdana,sans-serif"> </span><br></font></span><br>--<br><br>With Best Regards<br>Yash Dixit<br>VVDN Technologies Pvt Ltd<br>Cell: +91 7668442956<br>Web: <a href="http://www.vvdntech.com" target="_blank">www.vvdntech.com</a></div>
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<div style="text-align:left"><img src="https://www.vvdntech.com/images/signatures_oct2024.png"></div><div style="text-align:left"><i style="font-family:georgia,serif;font-size:small;color:rgb(80,0,80)">Disclaimer: </i><i style="font-family:georgia,serif;color:rgb(80,0,80);font-size:12px;text-align:justify">© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful.</i><br></div><div><i style="font-family:georgia,serif;background-color:rgb(255,255,255);color:rgb(80,0,80);font-size:12px;text-align:justify"><br></i></div><div><i style="font-family:georgia,serif;background-color:rgb(255,255,255);color:rgb(80,0,80);font-size:12px;text-align:justify"><br></i></div></blockquote></div>
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<div style="text-align:left"><img src="https://www.vvdntech.com/images/signatures_oct2024.png"></div><div style="text-align:left"><i style="font-family:georgia,serif;font-size:small;color:rgb(80,0,80)">Disclaimer: </i><i style="font-family:georgia,serif;color:rgb(80,0,80);font-size:12px;text-align:justify">© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful.</i><br></div><div><i style="font-family:georgia,serif;background-color:rgb(255,255,255);color:rgb(80,0,80);font-size:12px;text-align:justify"><br></i></div><div><i style="font-family:georgia,serif;background-color:rgb(255,255,255);color:rgb(80,0,80);font-size:12px;text-align:justify"><br></i></div></blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><b>Best Regards</b><div><b>Manish Kumar</b></div><div>VVDN Technologies Pvt. Ltd.</div><div>cell-7488741067</div><div><a href="http://web-www.vvdntech.com" target="_blank">web-www.vvdntech.com</a></div></div></div>
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<div style="text-align:left"><img src="https://www.vvdntech.com/images/signatures_oct2024.png"></div><div style="text-align:left"><i style="font-family:georgia,serif;font-size:small;color:rgb(80,0,80)">Disclaimer: </i><i style="font-family:georgia,serif;color:rgb(80,0,80);font-size:12px;text-align:justify">© 2024 VVDN Technologies Pvt. Ltd. This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful.</i><br></div><div><i style="font-family:georgia,serif;background-color:rgb(255,255,255);color:rgb(80,0,80);font-size:12px;text-align:justify"><br></i></div><div><i style="font-family:georgia,serif;background-color:rgb(255,255,255);color:rgb(80,0,80);font-size:12px;text-align:justify"><br></i></div>