[SRU][F][PATCH 0/1] Revert "PM: ACPI: reboot: Use S5 for reboot" which causes Bus Fatal Error when rebooting system with BCM5720 NIC

Jeff Lane jeffrey.lane at canonical.com
Fri Mar 25 19:56:33 UTC 2022

SRU Justification:


This is being reported by a hardware partner as it is being noticed a lot both in their internal testing teams and also being reported with some frequency by customers who are seeing these messages in their logs and thus it is generating an unusualy high volume of support calls from the field.

In 5.4, commit d60cd06331a3566d3305b3c7b566e79edf4e2095 was introduced upstream and pulled into Ubuntu between 5.4.0-58.64 and 5.4.0-59.65. Upstream, these errors were discovered and that patch was reverted (see Fix Below). We carry the revert commit in all subsequent Focal HWE kernels starting at 5.12, but the fix was never pulled back into Focal 5.4.

according to the hardware partner:

the following error messages are observed when rebooting a machine that uses the BCM5720 chipset, which is a widely used 1GbE controller found on LOMs and OCP NICs as well as many PCIe NIC models.

[ 146.429212] shutdown[1]: Rebooting.
[ 146.435151] kvm: exiting hardware virtualization
[ 146.575319] megaraid_sas 0000:67:00.0: megasas_disable_intr_fusion is called outbound_intr_mask:0x40000009
[ 148.088133] [qede_unload:2236(eno12409)]Link is down
[ 148.183618] qede 0000:31:00.1: Ending qede_remove successfully
[ 148.518541] [qede_unload:2236(eno12399)]Link is down
[ 148.625066] qede 0000:31:00.0: Ending qede_remove successfully
[ 148.762067] ACPI: Preparing to enter system sleep state S5
[ 148.794638] {1}[Hardware Error]: Hardware error from APEI Generic Hardware Error Source: 5
[ 148.803731] {1}[Hardware Error]: event severity: recoverable
[ 148.810191] {1}[Hardware Error]: Error 0, type: fatal
[ 148.816088] {1}[Hardware Error]: section_type: PCIe error
[ 148.822391] {1}[Hardware Error]: port_type: 0, PCIe end point
[ 148.829026] {1}[Hardware Error]: version: 3.0
[ 148.834266] {1}[Hardware Error]: command: 0x0006, status: 0x0010
[ 148.841140] {1}[Hardware Error]: device_id: 0000:04:00.0
[ 148.847309] {1}[Hardware Error]: slot: 0
[ 148.852077] {1}[Hardware Error]: secondary_bus: 0x00
[ 148.857876] {1}[Hardware Error]: vendor_id: 0x14e4, device_id: 0x165f
[ 148.865145] {1}[Hardware Error]: class_code: 020000
[ 148.870845] {1}[Hardware Error]: aer_uncor_status: 0x00100000, aer_uncor_mask: 0x00010000
[ 148.879842] {1}[Hardware Error]: aer_uncor_severity: 0x000ef030
[ 148.886575] {1}[Hardware Error]: TLP Header: 40000001 0000030f 90028090 00000000
[ 148.894823] tg3 0000:04:00.0: AER: aer_status: 0x00100000, aer_mask: 0x00010000
[ 148.902795] tg3 0000:04:00.0: AER: [20] UnsupReq (First)
[ 148.910234] tg3 0000:04:00.0: AER: aer_layer=Transaction Layer, aer_agent=Requester ID
[ 148.918806] tg3 0000:04:00.0: AER: aer_uncor_severity: 0x000ef030
[ 148.925558] tg3 0000:04:00.0: AER: TLP Header: 40000001 0000030f 90028090 00000000
[ 148.933984] reboot: Restarting system
[ 148.938319] reboot: machine restart

The hardware partner did some bisection and observed the following:

Kernel version Fatal Error
5.4.0-42.46 No
5.4.0-45.49 No
5.4.0-47.51 No
5.4.0-48.52 No
5.4.0-51.56 No
5.4.0-52.57 No
5.4.0-53.59 No
5.4.0-54.60 No
5.4.0-58.64 No
5.4.0-59.65 yes
5.4.0-60.67 yes

The fix is to apply this patch from upstream:

commit 9d3fcb28f9b9750b474811a2964ce022df56336e
Author: Josef Bacik <josef at toxicpanda.com>
Date: Tue Mar 16 22:17:48 2021 -0400

    Revert "PM: ACPI: reboot: Use S5 for reboot"

    This reverts commit d60cd06331a3566d3305b3c7b566e79edf4e2095.

    This patch causes a panic when rebooting my Dell Poweredge r440. I do
    not have the full panic log as it's lost at that stage of the reboot and
    I do not have a serial console. Reverting this patch makes my system
    able to reboot again.


The hardware partner has preemptively pulled our 5.4 tree, applied the fix and tested it in their labs and determined that this does resolve the issue.

Install the patched kernel on a machine that uses a BCM5720 LOM and reboot the machine and see that the errors no longer appear.

Josef Bacik (1):
  Revert "PM: ACPI: reboot: Use S5 for reboot"

 kernel/reboot.c | 2 --
 1 file changed, 2 deletions(-)


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