USB devices (trackball and PS2-to-usb keyboard) stop responding in Ubuntu Mate 16.04.4

[Kleber Souza]

On 05/10/18 18:17, Kyprianos Papadimitriou wrote:
> 
> 
> On 07/05/2018 12:31 πμ, Kyprianos Papadimitriou wrote:
>>
>> Hi again, below is a relevant thread
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1575872
>>
>> Regards,
>>
>> On 06/05/2018 01:51 πμ, Kyprianos Papadimitriou wrote:
>>> Hello,
>>>
>>> See below please
>>>
>>>
>>> On 02/05/2018 06:44 πμ, Kai Heng Feng wrote:
>>>> Hi,
>>>>
>>>>> On Apr 29, 2018, at 8:20 PM, Kyprianos Papadimitriou
>>>>> <kpapadim at mhl.tuc.gr> wrote:
>>>>>
>>>>> see below
>>>>>
>>>>>
>>>>> On 26/04/2018 08:18 μμ, Kai-Heng Feng wrote:
>>>>>> Hi Kyprianos,
>>>>>>
>>>>>> at 21:22, Kyprianos Papadimitriou <kpapadim at mhl.tuc.gr> wrote:
>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>> The following might be a problem related to unsupported devices
>>>>>>> by the Kernel.
>>>>>>> I am facing the problem described in the thread:
>>>>>>> https://ubuntuforums.org/showthread.php?t=2342985
>>>>>>
>>>>>> If this is what you are facing, the HID quirk won't do anything.
>>>>>> The USB host controller failed to work in this case.
>>>>>>
>>>>>>> And my problem is that I don't know how to do the : quirk
>>>>>>> HID_QUIRK_ALWAYS_POLL (0x00000400), which is mentioned in the
>>>>>>> above link.
>>>>>>
>>>>>> Please file a bug at https://launchpad.net.
>>>>>>
>>>>>> Kai-Heng
>>>>>
>>>>> I should first create an account, then file the bug?
>>>>
>>>> Yes, that will be great.
>>>>
>>>> Kai-Heng
>>>>
>>>
>>> I 've just reported it as bug at https://launchpad.net, it got the
>>> ID#1769403, with subject : "USB devices (trackball and PS2-to-usb
>>> keyboard) freeze in Ubuntu Mate 16.04.4 , and DELL latitude"
>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> Kyprianos
>>>>>
>>>>>>> lsusb command for the 2 devices gives:
>>>>>>>
>>>>>>> Bus 002 Device 009: ID 046d:c404 Logitech, Inc. TrackMan Wheel
>>>>>>>
>>>>>>> Bus 002 Device 010: ID 0a81:0205 Chesen Electronics Corp. PS/2
>>>>>>> Keyboard+Mouse Adapter
>>>>>>>
>>>>>>> tlp-stat -u command for the 2 devices gives:
>>>>>>>
>>>>>>> Bus 002 Device 009 ID 046d:c404 control = on,
>>>>>>> autosuspend_delay_ms = -1000 -- Logitech, Inc. TrackMan Wheel
>>>>>>> (usbhid)
>>>>>>>
>>>>>>> Bus 002 Device 010 ID 0a81:0205 control = on,
>>>>>>> autosuspend_delay_ms = -1000 -- Chesen Electronics Corp. PS/2
>>>>>>> Keyboard+Mouse Adapter (usbhid)
>>>>>>>
>>>>>>> uname -ra gives:
>>>>>>>
>>>>>>> Linux dell 4.13.0-39-generic #44~16.04.1-Ubuntu SMP Thu Apr 5
>>>>>>> 16:43:10 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
>>>>>>>
>>>>>>> I think the problem is not related with autosuspend, but rather
>>>>>>> with buffer overflow for the specific devices due to that they
>>>>>>> are not supported in the kernel code.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Kyprianos
>>>>>>>
>>>>>>> -- 
>>>>>>> kernel-team mailing list
>>>>>>> kernel-team at lists.ubuntu.com
>>>>>>> https://lists.ubuntu.com/mailman/listinfo/kernel-team
>>>>>>
>>>>>>
>>>>>> . 
> 
> IMHO this is interesting and it can help. Unfortunately it is not an
> answer; it rather points to start looking to a different direction, i.e.
> BIOS. Even though the USB trackball is detected within Ubuntu Mate when
> executing the |lsusb| command, the trackball misbehaves probably due to
> an issue with BIOS. Please check the output of the following command,
> especially the lines at the end.
> 
> (note: info related to Logitech trackball is on
> /sys/bus/usb/devices/2-1.2 path)
> 
> |$ dmesg | grep 2-1.2|
> 
> |[    1.900039] usb 2-1.2: new low-speed USB device number 4 using ehci-pci
> [    2.020547] usb 2-1.2: New USB device found, idVendor=046d,
> idProduct=c404
> [    2.020554] usb 2-1.2: New USB device strings: Mfr=1, Product=2,
> SerialNumber=0
> [    2.020559] usb 2-1.2: Product: Trackball
> [    2.020564] usb 2-1.2: Manufacturer: Logitech
> [    2.033380] input: Logitech Trackball as
> /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/0003:046D:C404.0001/input/input8
> [    3.488019] usb 2-1.2: reset low-speed USB device number 4 using ehci-pci
> [    3.789745] usb 2-1.2: device firmware changed
> [    3.790112] usb 2-1.2: USB disconnect, device number 4
> [    3.924089] usb 2-1.2: new low-speed USB device number 6 using ehci-pci
> [    4.040117] usb 2-1.2: New USB device found, idVendor=046d,
> idProduct=c404
> [    4.040124] usb 2-1.2: New USB device strings: Mfr=1, Product=2,
> SerialNumber=0
> [    4.040129] usb 2-1.2: Product: Trackball
> [    4.040133] usb 2-1.2: Manufacturer: Logitech
> [    4.044948] input: Logitech Trackball as
> /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/0003:046D:C404.0002/input/input10
> [    5.800078] usb 2-1.2: reset low-speed USB device number 6 using ehci-pci
> [    7.844136] usb 2-1.2: reset low-speed USB device number 6 using ehci-pci
> [    8.145979] usb 2-1.2: device firmware changed
> [    8.146222] usb 2-1.2: USB disconnect, device number 6
> [    8.264032] usb 2-1.2: new low-speed USB device number 7 using ehci-pci
> [    8.381466] usb 2-1.2: New USB device found, idVendor=046d,
> idProduct=c404
> [    8.381473] usb 2-1.2: New USB device strings: Mfr=1, Product=2,
> SerialNumber=0
> [    8.381478] usb 2-1.2: Product: Trackball
> [    8.381483] usb 2-1.2: Manufacturer: Logitech
> [    8.388461] usbhid 2-1.2:1.0: can't add hid device: -32
> [    8.388469] usbhid: probe of 2-1.2:1.0 failed with error -32
> |
> 

Hello Kyprianos,

Could you please add this information on the bug report you have opened?


Thank you,
Kleber