VMWare Kernel Module Bug Support Inquiry

Joseph Salisbury joseph.salisbury at canonical.com
Thu Nov 8 16:12:04 UTC 2012

On 11/06/2012 10:32 PM, Christopher Penalver wrote:
> Dear Ubuntu Kernel team / Ubuntu Bug Control:
> I am e-mailing to inquire about the status of VMWare products (ex.
> VMWare Workstation, VMWare Player) bug support on Launchpad.
> Currently, three linux (Ubuntu) reports have been filed with kernel
> oops bugs using VMWare products:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1070837
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1071891
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1072170
> However, since VMWare Player has been removed from the repositories:
> https://launchpad.net/ubuntu/+source/vmware-player
> It is unclear to me if Ubuntu provides fixes for bugs in VMWare kernel
> modules, or would the reporters need to seek support from VMWare
> directly. For example, Fedora does not provide this type of support:
> https://bugzilla.redhat.com/show_bug.cgi?id=861837
> What do you think?
> Thank you for your time and consideration in this matter and I look
> forward to your response.
Hi Christopher,

We don't provide fixes for any kernels other than Ubuntu kernels. Any 
bugs specific to VMWare would have to be addressed by VMWare directly.  
However, if a bug happens within the Ubuntu kernel, and VMWare is the 
application, that would be something we would want to address.

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