[Bug 47895] Dapper, Inspiron 6000, External USB Drive not available

Kevin Collins kcollins at klcollins.org
Wed Aug 22 21:08:30 UTC 2007


You have been subscribed to a public bug:

First, see this post in the Ubuntu forums: 
http://www.ubuntuforums.org/showthread.php?t=185531

The hardware in question:
 * SilverStone SST-MS02-B USB 2.0 External Drive Enclosure
 * 80GB Western Digitial Scorpio 2.5" SATA Hard Drive in the enclosure
 * Dell Inspiron 6000d

Ubuntu Version:
 * Dapper Drake, installed from Beta 2 text-mode install CD, and updated with apt-get nearly every day until release.
 * Kernel 2.6.15-23-686 (Ubuntu built)

Problem description:
 * The USB drive is recognized, modules are loaded to support it, but I can not access it.

Whenever I plug the external drive in, I get this series of messages in
/var/log/syslog:

Jun  1 13:45:48 enterprise kernel: [4304395.996000] usb 5-7: new high speed USB device using ehci_hcd and address 9
Jun  1 13:45:51 enterprise kernel: [4304399.122000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:45:52 enterprise NetworkManager: <debug info>^I[1149183952.439663] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658').
Jun  1 13:45:52 enterprise NetworkManager: <debug info>^I[1149183952.471352] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0').
Jun  1 13:45:52 enterprise NetworkManager: <debug info>^I[1149183952.564860] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0_scsi_host').
Jun  1 13:45:52 enterprise NetworkManager: <debug info>^I[1149183952.627719] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_usbraw').
Jun  1 13:45:52 enterprise kernel: [4304400.282000] scsi9 : SCSI emulation for USB Mass Storage devices
Jun  1 13:45:52 enterprise kernel: [4304400.282000] usb-storage: device found at 9
Jun  1 13:45:52 enterprise kernel: [4304400.282000] usb-storage: waiting for device to settle before scanning
Jun  1 13:45:57 enterprise kernel: [4304405.527000]   Vendor: WDC WD80  Model: 0VE-75HDT1        Rev: 11.0
Jun  1 13:45:57 enterprise kernel: [4304405.527000]   Type:   Direct-Access                  ANSI SCSI revision: 00
Jun  1 13:45:57 enterprise kernel: [4304405.528000] SCSI device sdb: 156301489 512-byte hdwr sectors (80026 MB)
Jun  1 13:45:57 enterprise kernel: [4304405.528000] sdb: assuming drive cache: write through
Jun  1 13:45:57 enterprise kernel: [4304405.530000] SCSI device sdb: 156301489 512-byte hdwr sectors (80026 MB)
Jun  1 13:45:57 enterprise kernel: [4304405.530000] sdb: assuming drive cache: write through
Jun  1 13:45:57 enterprise kernel: [4304405.530000]  sdb: sdb1
Jun  1 13:45:57 enterprise kernel: [4304405.823000] sd 9:0:0:0: Attached scsi disk sdb
Jun  1 13:45:57 enterprise kernel: [4304405.823000] sd 9:0:0:0: Attached scsi generic sg2 type 0
Jun  1 13:45:57 enterprise kernel: [4304405.825000] usb-storage: device scan complete
Jun  1 13:45:57 enterprise NetworkManager: <debug info>^I[1149183957.982913] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0_scsi_host_scsi_device_lun0').
Jun  1 13:45:58 enterprise NetworkManager: <debug info>^I[1149183958.185086] nm_hal_device_added (): New device added (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0_scsi_host_scsi_device_lun0_scsi_generic').

Then after a couple of seconds (about 30), I start to see these messages
in the syslog:

Jun  1 13:46:28 enterprise kernel: [4304436.176000] usb 5-7: reset high speed USB device using ehci_hcd and address 9
Jun  1 13:46:31 enterprise kernel: [4304439.287000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:46:46 enterprise kernel: [4304454.507000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:46:46 enterprise kernel: [4304454.720000] usb 5-7: reset high speed USB device using ehci_hcd and address 9
Jun  1 13:46:49 enterprise kernel: [4304457.826000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:47:05 enterprise kernel: [4304473.074000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:47:05 enterprise kernel: [4304473.282000] usb 5-7: reset high speed USB device using ehci_hcd and address 9

This last series of messages repeat several times, then I get this:
Jun  1 13:47:15 enterprise kernel: [4304483.717000] usb 5-7: device not accepting address 9, error -110
Jun  1 13:47:15 enterprise kernel: [4304483.847000] usb 5-7: reset high speed USB device using ehci_hcd and address 9
Jun  1 13:47:26 enterprise NetworkManager: <debug info>^I[1149184046.433954] nm_hal_device_removed (): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0_scsi_host_scsi_device_lun0_scsi_generic').
Jun  1 13:47:26 enterprise NetworkManager: <debug info>^I[1149184046.438642] nm_hal_device_removed (): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0_scsi_host_scsi_device_lun0').
Jun  1 13:47:26 enterprise NetworkManager: <debug info>^I[1149184046.441831] nm_hal_device_removed (): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0_scsi_host').
Jun  1 13:47:26 enterprise NetworkManager: <debug info>^I[1149184046.447544] nm_hal_device_removed (): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_if0').
Jun  1 13:47:26 enterprise NetworkManager: <debug info>^I[1149184046.450934] nm_hal_device_removed (): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658').
Jun  1 13:47:26 enterprise kernel: [4304494.280000] usb 5-7: device not accepting address 9, error -110
Jun  1 13:47:26 enterprise kernel: [4304494.280000] usb 5-7: USB disconnect, address 9
Jun  1 13:47:26 enterprise kernel: [4304494.280000]  9:0:0:0: scsi: Device offlined - not ready after error recovery
Jun  1 13:47:26 enterprise kernel: [4304494.284000]  9:0:0:0: SCSI error: return code = 0x10000
Jun  1 13:47:26 enterprise kernel: [4304494.284000] end_request: I/O error, dev sdb, sector 156301488
Jun  1 13:47:26 enterprise kernel: [4304494.284000] printk: 482 messages suppressed.
Jun  1 13:47:26 enterprise kernel: [4304494.284000] Buffer I/O error on device sdb, logical block 156301488
Jun  1 13:47:26 enterprise kernel: [4304494.286000]  9:0:0:0: rejecting I/O to dead device
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301488
Jun  1 13:47:26 enterprise kernel: [4304494.286000]  9:0:0:0: rejecting I/O to dead device
Jun  1 13:47:26 enterprise NetworkManager: <debug info>^I[1149184046.456478] nm_hal_device_removed (): Device removed (hal udi is '/org/freedesktop/Hal/devices/usb_device_ed06_4500_1966051022645658_usbraw').
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301488
Jun  1 13:47:26 enterprise kernel: [4304494.286000]  9:0:0:0: rejecting I/O to dead device
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301488
Jun  1 13:47:26 enterprise kernel: [4304494.286000]  9:0:0:0: rejecting I/O to dead device
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301424
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301425
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301426
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301427
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301428
Jun  1 13:47:26 enterprise kernel: [4304494.286000] Buffer I/O error on device sdb, logical block 156301429
Jun  1 13:47:26 enterprise kernel: [4304494.286000]  9:0:0:0: rejecting I/O to dead device
Jun  1 13:47:26 enterprise last message repeated 9 times
Jun  1 13:47:26 enterprise kernel: [4304494.287000]  9:0:0:0: rejecting I/O to dead device
Jun  1 13:47:26 enterprise last message repeated 19 times
Jun  1 13:47:26 enterprise kernel: [4304494.411000] usb 5-7: new high speed USB device using ehci_hcd and address 10
Jun  1 13:47:29 enterprise kernel: [4304497.528000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:47:44 enterprise kernel: [4304512.752000] usb 5-7: device descriptor read/64, error -110
Jun  1 13:47:45 enterprise kernel: [4304512.961000] usb 5-7: new high speed USB device using ehci_hcd and address 11
Jun  1 13:47:48 enterprise kernel: [4304516.079000] usb 5-7: device descriptor read/64, error -110

And then the second set of messages starts all over again.

I can not mount the existing partition, I can not use cfdisk or fdisk to
change the partition scheme and the drive is not available to me.

Output of "lsmod":
Module                  Size  Used by
ehci_hcd               33800  0
uhci_hcd               35408  0
ohci_hcd               22724  0
nls_utf8                2240  0
nls_cp437               5888  0
vfat                   14496  0
fat                    55548  1 vfat
usb_storage            79488  0
arc4                    2048  1
ieee80211_crypt_wep     5280  1
af_packet              24520  4
ipv6                  286912  26
rfcomm                 43604  0
hidp                   33856  2
l2cap                  28192  10 rfcomm,hidp
ppdev                   9668  0
fglrx                 391756  41
speedstep_centrino      8752  1
cpufreq_powersave       1920  0
cpufreq_stats           6688  0
cpufreq_userspace       6496  1
cpufreq_ondemand        7752  0
cpufreq_conservative     9000  0
freq_table              4928  2 speedstep_centrino,cpufreq_stats
tc1100_wmi              6884  0
video                  16324  0
acpi_sbs               20172  0
battery                 9988  1 acpi_sbs
i2c_acpi_ec             5120  1 acpi_sbs
i2c_core               22848  1 i2c_acpi_ec
container               4608  0
button                  6704  0
pcc_acpi               12416  0
sony_acpi               5580  0
ac                      5220  1 acpi_sbs
dev_acpi               11236  0
hotkey                 11492  0
ext3                  148104  1
jbd                    65876  1 ext3
dm_mod                 63256  1
md_mod                 76052  0
sbp2                   24996  0
parport_pc             37988  0
lp                     12356  0
parport                39400  3 ppdev,parport_pc,lp
pcmcia                 41948  0
ipw2200               113548  0
ieee80211              38920  1 ipw2200
ieee80211_crypt         6528  2 ieee80211_crypt_wep,ieee80211
ieee80211_1_1_13       39880  0
ieee80211_1_1_13_crypt     7040  1 ieee80211_1_1_13
sdhci                  16096  0
mmc_core               31816  1 sdhci
b44                    27980  0
mii                     6176  1 b44
yenta_socket           30124  1
rsrc_nonstatic         14624  1 yenta_socket
pcmcia_core            45272  3 pcmcia,yenta_socket,rsrc_nonstatic
hci_usb                18004  2
bluetooth              54084  8 rfcomm,hidp,l2cap,hci_usb
snd_intel8x0           35740  1
joydev                 10432  0
snd_ac97_codec         99808  1 snd_intel8x0
snd_ac97_bus            2400  1 snd_ac97_codec
tsdev                   8032  0
pcspkr                  2244  0
snd_pcm_oss            56448  0
snd_mixer_oss          20544  1 snd_pcm_oss
snd_pcm                96676  3 snd_intel8x0,snd_ac97_codec,snd_pcm_oss
snd_timer              26884  1 snd_pcm
psmouse                40036  0
serio_raw               7748  0
snd                    60004  8 snd_intel8x0,snd_ac97_codec,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_timer
soundcore              10784  1 snd
snd_page_alloc         11304  2 snd_intel8x0,snd_pcm
intel_agp              24700  1
shpchp                 49504  0
pci_hotplug            30788  1 shpchp
agpgart                36784  2 fglrx,intel_agp
sr_mod                 17988  1
cdrom                  41408  1 sr_mod
sg                     40096  0
evdev                  10176  2
reiserfs              284016  4
ide_generic             1504  0
ohci1394               37524  0
ieee1394              306520  2 sbp2,ohci1394
usbcore               137700  6 ehci_hcd,uhci_hcd,ohci_hcd,usb_storage,hci_usb
sd_mod                 20448  7
ata_piix               11364  14
ahci                   18468  0
libata                 83376  2 ata_piix,ahci
scsi_mod              145960  7 usb_storage,sbp2,sr_mod,sg,sd_mod,ahci,libata
generic                 5124  0
thermal                13768  0
processor              26344  2 speedstep_centrino,thermal
fan                     4836  0
capability              4968  0
commoncap               7328  1 capability
vesafb                  8636  1
fbcon                  43904  72
tileblit                2784  1 fbcon
font                    8320  1 fbcon
bitblit                 6464  1 fbcon
softcursor              2304  1 bitblit

Output of "lspci":
0000:00:00.0 Host bridge: Intel Corporation Mobile 915GM/PM/GMS/910GML Express Processor to DRAM Controller (rev 03)
0000:00:01.0 PCI bridge: Intel Corporation Mobile 915GM/PM Express PCI Express Root Port (rev 03)
0000:00:1d.0 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #1 (rev 03)
0000:00:1d.1 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #2 (rev 03)
0000:00:1d.2 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #3 (rev 03)
0000:00:1d.3 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #4 (rev 03)
0000:00:1d.7 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB2 EHCI Controller (rev 03)
0000:00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev d3)
0000:00:1e.2 Multimedia audio controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) AC'97 Audio Controller (rev 03)
0000:00:1e.3 Modem: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) AC'97 Modem Controller (rev 03)
0000:00:1f.0 ISA bridge: Intel Corporation 82801FBM (ICH6M) LPC Interface Bridge (rev 03)
0000:00:1f.2 IDE interface: Intel Corporation 82801FBM (ICH6M) SATA Controller (rev 03)
0000:00:1f.3 SMBus: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) SMBus Controller (rev 03)
0000:01:00.0 VGA compatible controller: ATI Technologies Inc M22 [Radeon Mobility M300]
0000:03:00.0 Ethernet controller: Broadcom Corporation BCM4401-B0 100Base-TX (rev 02)
0000:03:01.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev b3)
0000:03:01.1 FireWire (IEEE 1394): Ricoh Co Ltd R5C552 IEEE 1394 Controller (rev 08)
0000:03:01.2 0805: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 17)
0000:03:03.0 Network controller: Intel Corporation PRO/Wireless 2200BG (rev 05)

Output of "lsusb":
Bus 005 Device 001: ID 0000:0000
Bus 004 Device 001: ID 0000:0000
Bus 003 Device 001: ID 0000:0000
Bus 002 Device 003: ID 413c:8103 Dell Computer Corp. Wireless 350 Bluetooth
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 001: ID 0000:0000


Any additional information available on request.

** Affects: linux-source-2.6.15 (Ubuntu)
     Importance: Medium
         Status: Confirmed

-- 
Dapper, Inspiron 6000, External USB Drive not available
https://bugs.launchpad.net/bugs/47895




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