[Bug 12718] Memory leak in 2.6.10++ with software raid md, affects Ubuntu kernel

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Ubuntu | linux





------- Additional Comments From valentyn+ubuntu at blub.net  2005-09-09 11:00 UTC -------
Hi Fabio,

Thanks for your comments, and my apologies for being a bit too fast in pointing
fingers. However, I'd like to point something out about our experiences - please
read and please don't feel offended, as that's not what I'm trying to tell.

(In reply to comment #9)
> > We have fixed it for the current version of Ubuntu, see
> Why publishing extra kernels when the fix made hoary too? Yes we do care of
> degradations
> and so on, but when releasing for stable, we need to be even more care not to
> introduce regressions

Please see it from a user standpoint: there's a grave bug in the kernel that
eats all your memory, we file a bug *and* file the fix for it (the latter is
crucial, it means that OSS is working after all, i.e. we don't try to rely on
free support but actually help fixing stuff here!). Essentially, I filed the bug
to tell Ubuntu about the problem - so it could get fixed in Ubuntu instead of
only being fixed in the server-computer-somewhere-deep-down-at-our-customer.
However, after filing the bug and the fix, we didn't hear a thing, until the
next necessary server reboot for us, when we hear Ubuntu say "yeah, it's fixed
in the next version".

This made me think "wow, they didn't even look at the fix and it won't get fixed
for Hoary". Well, luckily it did, but we had to find out by seeing the list of
updates, instead of seeing the bug report updated.

A better way of handling could have been "we've seen your bug report, thanks for
finding the fix" and "we're currently testing it / pondering it / looking at it"
and/or "we'll put it in the next Hoary kernel update" or something.

Again, please don't feel offended, as that's totally not what I'm trying to do,
I'm only trying to explain that bug handling is sometimes communicating to the
community. We've seen this go wrong a couple of times now with the Ubuntu bug
database - and we would like to help fix it.

(As a side note, my company just got into a real support contract with Canonical
- so we really do appreciate the work of the Ubuntu developers).

Valentijn

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