Please don't suffer in silence!

Roger Peppe roger.peppe at canonical.com
Tue Jun 18 15:27:20 UTC 2013


On Tue, Jun 18, 2013 at 2:28 PM, Jorge O. Castro <jorge at ubuntu.com> wrote:
> There was a person yesterday who was struggling for a week trying to
> get Juju to work.
>
> We're building a tool to make really complicated stuff work like
> magic, and if we're not doing that then we've failed you. Some of this
> is really easy, like the broken documentation page I just fixed that
> started this particular problem.
>
> Others might be a bug in Juju, or a lack of a feature. As much as I
> can tell the core team "I think users want this and that" there's no
> substitute for your real-world expertise and needs.
>
> - You won't hear the words RTFM or LMGTFY in #juju on freenode.
> - We're working on landing the new documentation as quickly as Nick
> can type. End of the month, tops.
> - There's been good progress on the containers and local provider, so
> we're almost out of the confusing version woods.
>
> If you've not had a responsive experience on the mailing list, Ask
> Ubuntu, or on IRC, then PLEASE ping me directly so I can help get you
> sorted. It's also a two way street, if you're using Juju and it's
> working for you, we'd like to know too!

Emphatic +1

If we don't hear from people, we don't know how things are
going wrong. The most important time to hear is right at
the beginning, before you've learned to walk around all
those awkward holes in the road.



More information about the Juju mailing list