issue triage

[Gustavo Niemeyer]

On Tue, Aug 28, 2012 at 9:35 AM, David Cheney
<david.cheney at canonical.com> wrote:
> Hello,
>
> At the moment I find myself creating a lot of bugs on LP. Sometimes those
> bugs don't need to be fixed right now, so I don't set a milestone/severity for
> them. At the moment, they go into the great unwashed pile of 'not assigned
> to a milestone'. I don't think this is a good idea and I would like someone to
> step up and nominate themselves bug master to flesh out those details.

This is a tricky problem to solve, and I've seen it happening whenever the
number of bugs filed are larger than the ability of the team to solve them in
a timely basis.

My feeling is that it's fine to keep bugs unassigned if we really can't
(or don't want to) do them in the foreseeable future, because otherwise
what we'll end up doing is having a "later" milestone where put all the
bugs we can't care about right now, which then creates a distinction
between the "we've assigned to later" and the "we've lost unassigned"
bugs. My perception of past experiences is that more recent bugs end
up in "later", while older ones end up unassigned, which is a
non-reasonable way to draw the line.

That's my feeling, anyway. Do you have a better idea of how to handle
that problem?


gustavo @ http://niemeyer.net