[Bug 2047778] Re: Software Updater unable to cancel Ubuntu Pro upgrade

[Christian]

Ubuntu Pro in itself is not the issue here, but the approach.

It seems like i am not the only one, who has to reply to tons of
customers and calm them down, that it does NOT cost them money.

Ubuntu is still also a distribution for John Doe, many users do care about security updates, but have no big idea, how the ecosystem works.
Even "worse", people who use Ubuntu and switched from Windows or MacOS are often more concerned about their privacy and don't want to hand over their email adress to an entity they don't really fully understand.

Maybe it can be redesigned to be just a hint in the main frame, saying
"Learn more about Ubuntu Pro" with a link to the dedicated page.updates

When setting up Ubuntu for the first time, one already gets asked about
it. At that point, many people just want to rush through the
installation to get their favourite programs installed first. And why
subscribe to something, one does not yet need? 22.04 still receives
security updates for a few years, why should I, as a John Doe user,
subscribe NOW?

There must be another way to get the message through to the average user
without DISTURBING the overall usability. Like Andrei suggests, it
creates kind of a FOMO effect and the lack of appropiate exit buttons
does not help, either; Suddenly, John Doe feels trapped and calls his
support team. That is me - me is or are tons of Ubuntu admins across the
world.

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https://bugs.launchpad.net/bugs/2047778

Title:
  Software Updater unable to cancel Ubuntu Pro upgrade

Status in update-manager package in Ubuntu:
  Confirmed

Bug description:
   Every time I invoke Software Updater I get a list of Ubuntu Pro security updates, and a message at the bottom that for those updates I need to enable Ubuntu Pro, with only one other button to choose, "Remind Me Later".  I searched for Ubuntu Pro to find out what it is, and came to the conclusion that I do not want it;  but there seems to nowhere be any means to permanently reject its installation.  Every time I reboot the computer I get the same files offered again, and the only options again are to enable Pro or be reminded later, neither of which options reflects my will and desire.  Is this an option, as it seems to be dressed up to be?, or is it a MANDATORY upgrade?  My experience as a user is one of confusion.
    (I can still upgrade my packages through Muon Package Manager, though;  but Software Updater appears to have been rendered permanently useless by this persistent nag.)
    Perhaps this is very poor and misguided marketing trick;  rather than a software bug.
    What IS a bug, however, is the inability for a user to block a package or upgrade through the Software Updater interface.  This permanent nag with Ubuntu Pro points to a deficiency in Software Updater.  There ought to be a way to say NO to an upgrade in a way that sticks.

  Info:
  My computer is an old Lenovo T440 laptop.
  ~$ lsb_release -a
  No LSB modules are available.
  Distributor ID: Ubuntu
  Description:    Ubuntu 22.04.3 LTS
  Release:        22.04
  Codename:       jammy
  Using Lubuntu desktop.

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