[Bug 2036441] Re: whoopsie cannot report crash reports from live environment

[Julian Andres Klode]

** Tags removed: rls-mm-incoming
** Tags added: foundations-todo

** Also affects: whoopsie (Ubuntu Mantic)
   Importance: High
       Status: New

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Title:
  whoopsie cannot report crash reports from live environment

Status in whoopsie package in Ubuntu:
  New
Status in whoopsie source package in Mantic:
  New

Bug description:
  The .uploaded file corresponding to a crash report had NULL for its
  contents so I used journalctl to find information about whoopsie and
  saw the following:

  Sep 18 15:28:42 ubuntu systemd[1]: Started whoopsie.service - crash report submission.
  Sep 18 15:28:42 ubuntu whoopsie[14510]: [15:28:42] Using lock path: /var/lock/whoopsie/lock
  Sep 18 15:28:42 ubuntu whoopsie[14510]: [15:28:42] Parsing /var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash.
  Sep 18 15:28:42 ubuntu whoopsie[14510]: [15:28:42] Unable to parse report (/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash): /var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash could not be opened.
  Sep 18 15:28:42 ubuntu systemd[1]: whoopsie.service: Deactivated successfully.

  This was on an Ubuntu daily-legacy image dated 20230918.

  ProblemType: Bug
  DistroRelease: Ubuntu 23.10
  Package: whoopsie 0.2.77
  ProcVersionSignature: Ubuntu 6.5.0-5.5-generic 6.5.0
  Uname: Linux 6.5.0-5-generic x86_64
  NonfreeKernelModules: zfs
  ApportVersion: 2.27.0-0ubuntu2
  Architecture: amd64
  CasperMD5CheckResult: pass
  CasperVersion: 1.482
  CrashReports:
   600:109:116:5:2023-09-18 15:28:42.434625080 +0000:2023-09-18 15:30:28.058067902 +0000:/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.uploaded
   644:1000:1000:0:2023-09-18 15:28:11.774841581 +0000:2023-09-18 15:28:11.774841581 +0000:/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.upload
   640:1000:1000:650635:2023-09-18 15:25:02.717362880 +0000:2023-09-18 15:28:42.410625168 +0000:/var/crash/_usr_lib_ubiquity_bin_ubiquity.0.crash
   640:1000:116:181411:2023-09-18 15:21:05.423967599 +0000:2023-09-18 15:21:06.423967599 +0000:/var/crash/_usr_bin_gnome-shell.1000.crash
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Sep 18 15:31:48 2023
  LiveMediaBuild: Ubuntu Legacy 23.10 "Mantic Minotaur" - Daily amd64 (20230918)
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, no user)
   SHELL=/bin/bash
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
  RelatedPackageVersions: apport-noui N/A
  SourcePackage: whoopsie
  UpgradeStatus: No upgrade log present (probably fresh install)

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