[Bug 2009443] Re: System crashes when using slack app after system updates

James Dingwall 2009443 at bugs.launchpad.net
Mon Mar 27 14:51:54 UTC 2023 

*** This bug is a duplicate of bug 1995956 ***
    https://bugs.launchpad.net/bugs/1995956

I've been experiencing this on an Ubuntu 22.04 KDE Plasma desktop.  I do
have an amdgpu but I don't see the error noted in bug #1995956.  For me
the manifestation is the outline of a 'toast' notification from slack
left on the desktop and plasma shell becomes unresponsive.  I can switch
between applications maximised on the desktop but not by clicking the
task bar icon.  An attempt to alt-tab will freeze the desktop
completely.

In common with this report [1] I also get a USB hang which I can recover
from by plugging in an extra USB keyboard on a different controller and
rebinding the kernel module:

```
echo 0000:0e:00.3 > /sys/bus/pci/drivers/xhci_hcd/unbind
echo 0000:0e:00.3 > /sys/bus/pci/drivers/xhci_hcd/bind
```

[1] https://superuser.com/questions/1770136/slack-app-crashes-ubuntu-
desktop

```
# lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 22.04.2 LTS
Release:        22.04
Codename:       jammy

# uname -a
Linux ghoul 5.19.0-35-generic #36~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Feb 17 15:17:25 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

# snap info slack
name:      slack
summary:   Team communication for the 21st century.
publisher: Slack✓
store-url: https://snapcraft.io/slack
contact:   https://get.slack.help/hc/en-us
license:   unset
description: |
  Caution: Slack for Linux is in beta. We’re still busy adding features and ironing out potential
  issues.
  
  Slack brings team communication and collaboration into one place so you can get more work done,
  whether you belong to a large enterprise or a small business. Check off your to-do list and move
  your projects forward by bringing the right people, conversations, tools, and information you need
  together. Slack is available on any device, so you can find and access your team and your work,
  whether you’re at your desk or on the go.
  
  Scientifically proven (or at least rumored) to make your working life simpler, more pleasant, and
  more productive. We hope you’ll give Slack a try.
  
  Stop by and learn more at: https://slack.com/
commands:
  - slack
snap-id:      JUJH91Ved74jd4ZgJCpzMBtYbPOzTlsD
tracking:     latest/stable
refresh-date: 2022-12-13
channels:
  latest/stable:     4.29.149 2022-11-28 (68) 121MB -
  latest/candidate:  ↑                              
  latest/beta:       ↑                              
  latest/edge:       ↑                              
  insider/stable:    –                              
  insider/candidate: –                              
  insider/beta:      –                              
  insider/edge:      4.25.1   2022-04-01 (61) 108MB -
installed:           4.29.149            (68) 121MB -
```

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to ubuntu-release-upgrader in
Ubuntu.
https://bugs.launchpad.net/bugs/2009443

Title:
  System crashes when using slack app after system updates

Status in ubuntu-release-upgrader package in Ubuntu:
  Incomplete

Bug description:
  When using slack app installed via snap store, repeatedly on its start
  or after few minutes of usage the system just stops, UI is totally
  unresponsive and it just hangs like that. The only way to work around
  it is to restart the system.

  Description:	Ubuntu 22.04.2 LTS
  Release:	22.04

  Updated packages via Software Updater:
  ```
  cat /var/log/dpkg.log | grep "install"
  ```
  2023-03-02 10:54:26 status installed base-files:amd64 12ubuntu4.3
  2023-03-02 10:54:26 status installed tar:amd64 1.34+dfsg-1ubuntu0.1.22.04.1
  2023-03-02 10:54:38 status installed libgnutls30:amd64 3.7.3-4ubuntu1.2
  2023-03-02 10:55:13 status installed linux-hwe-5.19-headers-5.19.0-35:all 5.19.0-35.36~22.04.1
  2023-03-02 10:55:13 status installed linux-headers-5.19.0-35-generic:amd64 5.19.0-35.36~22.04.1
  2023-03-02 10:55:16 status installed snapd:amd64 2.58+22.04
  2023-03-02 10:55:16 status installed alsa-ucm-conf:all 1.2.6.3-1ubuntu1.4
  2023-03-02 10:55:16 status installed fonts-noto-color-emoji:all 2.038-0ubuntu1
  2023-03-02 10:55:34 status installed linux-firmware:all 20220329.git681281e4-0ubuntu3.10
  2023-03-02 10:55:35 status installed firmware-sof-signed:all 2.0-1ubuntu4.1
  2023-03-02 10:55:35 status installed linux-libc-dev:amd64 5.15.0-67.74
  2023-03-02 10:55:35 status installed isc-dhcp-client:amd64 4.4.1-2.3ubuntu2.4
  2023-03-02 10:55:35 status installed fwupd-signed:amd64 1.51~22.04.1+1.2-3ubuntu0.2
  2023-03-02 10:55:36 status installed teamviewer:amd64 15.39.3
  2023-03-02 10:55:36 status installed libinput-bin:amd64 1.20.0-1ubuntu0.2
  2023-03-02 10:55:36 status installed grub-common:amd64 2.06-2ubuntu7.1
  2023-03-02 10:55:36 status installed docker-buildx-plugin:amd64 0.10.2-1~ubuntu.22.04~jammy
  2023-03-02 10:55:37 status installed containerd.io:amd64 1.6.18-1
  2023-03-02 10:55:37 status installed docker-compose-plugin:amd64 2.16.0-1~ubuntu.22.04~jammy
  2023-03-02 10:55:37 status installed gh:amd64 2.23.0
  2023-03-02 10:55:37 status installed libglapi-mesa:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:37 status installed systemd-hwe-hwdb:all 249.11.2
  2023-03-02 10:55:37 status installed docker-ce-cli:amd64 5:23.0.1-1~ubuntu.22.04~jammy
  2023-03-02 10:55:37 status installed python-apt-common:all 2.4.0ubuntu1
  2023-03-02 10:55:37 status installed gnome-control-center-faces:all 1:41.7-0ubuntu0.22.04.6
  2023-03-02 10:55:37 status installed libllvm15:amd64 1:15.0.6-3~ubuntu0.22.04.2
  2023-03-02 10:55:37 status installed kbd:amd64 2.3.0-3ubuntu4.22.04
  2023-03-02 10:55:37 status installed isc-dhcp-common:amd64 4.4.1-2.3ubuntu2.4
  2023-03-02 10:55:37 status installed docker-ce-rootless-extras:amd64 5:23.0.1-1~ubuntu.22.04~jammy
  2023-03-02 10:55:38 status installed linux-modules-5.19.0-35-generic:amd64 5.19.0-35.36~22.04.1
  2023-03-02 10:55:39 status installed linux-modules-extra-5.19.0-35-generic:amd64 5.19.0-35.36~22.04.1
  2023-03-02 10:55:39 status installed python3-macaroonbakery:all 1.3.1-2ubuntu0.1
  2023-03-02 10:55:39 status installed linux-headers-generic-hwe-22.04:amd64 5.19.0.35.36~22.04.10
  2023-03-02 10:55:39 status installed libdrm-common:all 2.4.113-2~ubuntu0.22.04.1
  2023-03-02 10:55:39 status installed libmbim-glib4:amd64 1.28.0-1~ubuntu20.04.1
  2023-03-02 10:55:39 status installed libinput10:amd64 1.20.0-1ubuntu0.2
  2023-03-02 10:55:40 status installed linux-image-5.19.0-35-generic:amd64 5.19.0-35.36~22.04.1
  2023-03-02 10:55:40 status installed linux-image-generic-hwe-22.04:amd64 5.19.0.35.36~22.04.10
  2023-03-02 10:55:40 status installed linux-generic-hwe-22.04:amd64 5.19.0.35.36~22.04.10
  2023-03-02 10:55:40 status installed grub2-common:amd64 2.06-2ubuntu7.1
  2023-03-02 10:55:40 status installed python3-apt:amd64 2.4.0ubuntu1
  2023-03-02 10:55:40 status installed update-notifier-common:all 3.192.54.5
  2023-03-02 10:55:40 status installed libmbim-proxy:amd64 1.28.0-1~ubuntu20.04.1
  2023-03-02 10:55:40 status installed python3-distupgrade:all 1:22.04.16
  2023-03-02 10:55:40 status installed grub-pc-bin:amd64 2.06-2ubuntu7.1
  2023-03-02 10:55:44 status installed grub-pc:amd64 2.06-2ubuntu7.1
  2023-03-02 10:55:56 status installed docker-ce:amd64 5:23.0.1-1~ubuntu.22.04~jammy
  2023-03-02 10:55:56 status installed ubuntu-release-upgrader-core:all 1:22.04.16
  2023-03-02 10:55:56 status installed libdrm2:amd64 2.4.113-2~ubuntu0.22.04.1
  2023-03-02 10:55:56 status installed language-selector-common:all 0.219.1
  2023-03-02 10:55:56 status installed ubuntu-release-upgrader-gtk:all 1:22.04.16
  2023-03-02 10:55:58 status installed ubuntu-advantage-tools:amd64 27.13.5~22.04.1
  2023-03-02 10:55:58 status installed ubuntu-advantage-desktop-daemon:amd64 1.10~22.04.1
  2023-03-02 10:55:58 status installed libdrm-amdgpu1:amd64 2.4.113-2~ubuntu0.22.04.1
  2023-03-02 10:55:58 status installed mesa-vulkan-drivers:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:58 status installed language-selector-gnome:all 0.219.1
  2023-03-02 10:55:58 status installed libdrm-nouveau2:amd64 2.4.113-2~ubuntu0.22.04.1
  2023-03-02 10:55:58 status installed libgbm1:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:58 status installed libdrm-radeon1:amd64 2.4.113-2~ubuntu0.22.04.1
  2023-03-02 10:55:58 status installed libdrm-intel1:amd64 2.4.113-2~ubuntu0.22.04.1
  2023-03-02 10:55:58 status installed libgl1-mesa-dri:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:58 status installed libxatracker2:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:58 status installed libegl-mesa0:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:58 status installed brave-browser:amd64 1.48.171
  2023-03-02 10:55:58 status installed mesa-va-drivers:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:59 status installed code:amd64 1.76.0-1677667493
  2023-03-02 10:55:59 status installed mesa-vdpau-drivers:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:59 status installed google-chrome-stable:amd64 110.0.5481.177-1
  2023-03-02 10:55:59 status installed libglx-mesa0:amd64 22.2.5-0ubuntu0.1~22.04.1
  2023-03-02 10:55:59 status installed language-pack-en:all 1:22.04+20230209
  2023-03-02 10:55:59 status installed language-pack-de:all 1:22.04+20230209
  2023-03-02 10:55:59 status installed language-pack-gnome-de:all 1:22.04+20230209
  2023-03-02 10:55:59 status installed language-pack-gnome-en:all 1:22.04+20230209
  2023-03-02 10:56:00 status installed language-pack-en-base:all 1:22.04+20230209
  2023-03-02 10:56:00 status installed language-pack-de-base:all 1:22.04+20230209
  2023-03-02 10:56:00 status installed language-pack-gnome-de-base:all 1:22.04+20230209
  2023-03-02 10:56:00 status installed language-pack-gnome-en-base:all 1:22.04+20230209
  2023-03-02 10:56:00 status installed install-info:amd64 6.8-4build1
  2023-03-02 10:56:00 status installed mailcap:all 3.70+nmu1ubuntu1
  2023-03-02 10:56:00 status installed fontconfig:amd64 2.13.1-4.2ubuntu5
  2023-03-02 10:56:00 status installed desktop-file-utils:amd64 0.26-1ubuntu3
  2023-03-02 10:56:00 status installed hicolor-icon-theme:all 0.17-2
  2023-03-02 10:56:00 status installed gnome-menus:amd64 3.36.0-1ubuntu3
  2023-03-02 10:56:00 status installed update-notifier:amd64 3.192.54.5
  2023-03-02 10:56:00 status installed gnome-control-center-data:all 1:41.7-0ubuntu0.22.04.6
  2023-03-02 10:56:00 status installed libglib2.0-0:amd64 2.72.4-0ubuntu1
  2023-03-02 10:56:00 status installed libc-bin:amd64 2.35-0ubuntu3.1
  2023-03-02 10:56:01 status installed man-db:amd64 2.10.2-1
  2023-03-02 10:56:01 status installed cracklib-runtime:amd64 2.9.6-3.4build4
  2023-03-02 10:56:01 status installed plymouth-theme-ubuntu-text:amd64 0.9.5+git20211018-1ubuntu3
  2023-03-02 10:56:01 status installed dbus:amd64 1.12.20-2ubuntu4.1
  2023-03-02 10:56:01 status installed shared-mime-info:amd64 2.1-2
  2023-03-02 10:56:02 status installed udev:amd64 249.11-0ubuntu3.6
  2023-03-02 10:56:02 status installed gnome-initial-setup:amd64 42.0.1-1ubuntu2.3
  2023-03-02 10:56:02 status installed gnome-control-center:amd64 1:41.7-0ubuntu0.22.04.6
  2023-03-02 10:56:14 status installed linux-image-5.19.0-35-generic:amd64 5.19.0-35.36~22.04.1
  2023-03-02 10:56:23 status installed initramfs-tools:all 0.140ubuntu13.1
  2023-03-02 14:44:10 status installed linux-headers-5.15.0-60-generic:amd64 5.15.0-60.66
  2023-03-02 14:44:11 status installed linux-headers-5.15.0-60:all 5.15.0-60.66
  2023-03-02 14:44:12 status installed linux-modules-extra-5.15.0-60-generic:amd64 5.15.0-60.66
  2023-03-02 14:44:13 status installed linux-modules-5.15.0-60-generic:amd64 5.15.0-60.66
  2023-03-02 14:44:13 status installed linux-image-5.15.0-60-generic:amd64 5.15.0-60.66

  ```
  journalctl -b -1 -e
  ```

  Mär 06 10:59:48 anjankow audit[4731]: SECCOMP auid=1000 uid=1000 gid=1000 ses=1 subj=snap.slack.slack pid=4731 comm="slack" exe="/snap/slack/68/usr/lib>
  Mär 06 10:59:48 anjankow kernel: audit: type=1326 audit(1678096788.061:145): auid=1000 uid=1000 gid=1000 ses=1 subj=snap.slack.slack pid=4731 comm="sla>
  Mär 06 11:00:26 anjankow gnome-keyring-daemon[2364]: asked to register item /org/freedesktop/secrets/collection/login/1, but it's already registered
  Mär 06 11:00:26 anjankow xdg-desktop-portal[15670]: Opening in existing browser session.
  Mär 06 11:00:26 anjankow xdg-desktop-portal[15671]: libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
  Mär 06 11:00:44 anjankow systemd[1]: Starting Cleanup of Temporary Directories...
  Mär 06 11:00:44 anjankow systemd[1]: systemd-tmpfiles-clean.service: Deactivated successfully.
  Mär 06 11:00:44 anjankow systemd[1]: Finished Cleanup of Temporary Directories.
  Mär 06 11:00:57 anjankow audit[4731]: SECCOMP auid=1000 uid=1000 gid=1000 ses=1 subj=snap.slack.slack pid=4731 comm="slack" exe="/snap/slack/68/usr/lib>
  Mär 06 11:00:57 anjankow kernel: audit: type=1326 audit(1678096857.586:146): auid=1000 uid=1000 gid=1000 ses=1 subj=snap.slack.slack pid=4731 comm="sla>
  Mär 06 11:06:43 anjankow wpa_supplicant[1309]: wlp3s0: WPA: Group rekeying completed with f0:b0:14:18:13:98 [GTK=CCMP]
  Mär 06 11:09:25 anjankow kernel: amdgpu 0000:07:00.0: amdgpu: [mmhub0] no-retry page fault (src_id:0 ring:40 vmid:1 pasid:32775, for process slack pid >
  Mär 06 11:09:25 anjankow kernel: amdgpu 0000:07:00.0: amdgpu:   in page starting at address 0x00008001069c0000 from IH client 0x12 (VMC)
  Mär 06 11:09:25 anjankow kernel: amdgpu 0000:07:00.0: amdgpu: VM_L2_PROTECTION_FAULT_STATUS:0x00140051
  Mär 06 11:09:25 anjankow kernel: amdgpu 0000:07:00.0: amdgpu:          Faulty UTCL2 client ID: MP1 (0x0)
  Mär 06 11:09:25 anjankow kernel: amdgpu 0000:07:00.0: amdgpu:          MORE_FAULTS: 0x1
  Mär 06 11:09:26 anjankow code.desktop[4841]: [4841:0306/110926.120558:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() fai>
  Mär 06 11:09:26 anjankow code.desktop[4841]: [4841:0306/110926.133996:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() fai>
  Mär 06 11:09:26 anjankow code.desktop[4841]: [4841:0306/110926.150291:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() fai>
  lin

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.16
  ProcVersionSignature: Ubuntu 5.19.0-35.36~22.04.1-generic 5.19.17
  Uname: Linux 5.19.0-35-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.3
  Architecture: amd64
  CasperMD5CheckResult: pass
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Mar  6 11:13:01 2023
  InstallationDate: Installed on 2022-11-03 (122 days ago)
  InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: dist-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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