[Bug 2024333] [NEW] Received empty error dialog after applying Nvidia driver

Mon Jun 19 01:43:23 UTC 2023

*** This bug is a duplicate of bug 2008489 ***
    https://bugs.launchpad.net/bugs/2008489

Public bug reported:

I tried to apply a newer Nvidia driver via the Additional Drivers tab,
but an empty error dialog appeared as the progress bar reached the end.
It didn't give me any details about the failure.

>From /var/log/syslog:

2023-06-18T21:39:38.059182-04:00 logan-Ubuntu-XPS software-proper[4062]:
Failed to set text '<big><b>Error while applying
changes</b></big>#012#012pk-client-error-quark: The following packages
have unmet dependencies:#012  nvidia-driver-530: Depends: nvidia-kernel-
common-530 (<= 530.41.03-1) but it is not installable#012
Depends: nvidia-kernel-common-530 (>= 530.41.03) but it is not
installable#012  linux-modules-nvidia-530-6.2.0-23-generic: Depends:
nvidia-kernel-common-530 (>= 530.41.03) but it is not installable#012
linux-modules-nvidia-530-generic: Depends: nvidia-kernel-common-530 (>=
530.41.03) but it is not installable#012 (268)' from markup due to error
parsing markup: Error on line 4 char 59: “=” is not a valid character
following a “<” character; it may not begin an element name

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: software-properties-gtk 0.99.35
ProcVersionSignature: Ubuntu 6.2.0-23.23-generic 6.2.12
Uname: Linux 6.2.0-23-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 18 21:39:48 2023
ExecutablePath: /usr/bin/software-properties-gtk
InstallationDate: Installed on 2020-02-14 (1220 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
InterpreterPath: /usr/bin/python3.11
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, user)
 SHELL=/usr/bin/fish
 XDG_RUNTIME_DIR=<set>
Python3Details: /usr/bin/python3.11, Python 3.11.2, python3-minimal, 3.11.2-1
PythonDetails: N/A
SourcePackage: software-properties
UpgradeStatus: Upgraded to lunar on 2023-06-19 (0 days ago)

** Affects: software-properties (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug lunar wayland-session

** Attachment added: "Screenshot from 2023-06-18 21-43-06.png"
   https://bugs.launchpad.net/bugs/2024333/+attachment/5680573/+files/Screenshot%20from%202023-06-18%2021-43-06.png

** Description changed:

  I tried to apply a newer Nvidia driver via the Additional Drivers tab,
  but an empty error dialog appeared as the progress bar reached the end.
  It didn't give me any details about the failure.
+ 
+ From /var/log/syslog:
+ 
+ 2023-06-18T21:39:38.059182-04:00 logan-Ubuntu-XPS software-proper[4062]:
+ Failed to set text '<big><b>Error while applying
+ changes</b></big>#012#012pk-client-error-quark: The following packages
+ have unmet dependencies:#012  nvidia-driver-530: Depends: nvidia-kernel-
+ common-530 (<= 530.41.03-1) but it is not installable#012
+ Depends: nvidia-kernel-common-530 (>= 530.41.03) but it is not
+ installable#012  linux-modules-nvidia-530-6.2.0-23-generic: Depends:
+ nvidia-kernel-common-530 (>= 530.41.03) but it is not installable#012
+ linux-modules-nvidia-530-generic: Depends: nvidia-kernel-common-530 (>=
+ 530.41.03) but it is not installable#012 (268)' from markup due to error
+ parsing markup: Error on line 4 char 59: “=” is not a valid character
+ following a “<” character; it may not begin an element name

  ProblemType: Bug
  DistroRelease: Ubuntu 23.04
  Package: software-properties-gtk 0.99.35
  ProcVersionSignature: Ubuntu 6.2.0-23.23-generic 6.2.12
  Uname: Linux 6.2.0-23-generic x86_64
  ApportVersion: 2.26.1-0ubuntu2
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Jun 18 21:39:48 2023
  ExecutablePath: /usr/bin/software-properties-gtk
  InstallationDate: Installed on 2020-02-14 (1220 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  InterpreterPath: /usr/bin/python3.11
  PackageArchitecture: all
  ProcEnviron:
-  LANG=en_US.UTF-8
-  PATH=(custom, user)
-  SHELL=/usr/bin/fish
-  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  PATH=(custom, user)
+  SHELL=/usr/bin/fish
+  XDG_RUNTIME_DIR=<set>
  Python3Details: /usr/bin/python3.11, Python 3.11.2, python3-minimal, 3.11.2-1
  PythonDetails: N/A
  SourcePackage: software-properties
  UpgradeStatus: Upgraded to lunar on 2023-06-19 (0 days ago)

** This bug has been marked a duplicate of bug 2008489
   Unable to switch NVIDIA driver -- cryptic "OK" window pops up

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https://bugs.launchpad.net/bugs/2024333

Title:
  Received empty error dialog after applying Nvidia driver

Status in software-properties package in Ubuntu:
  New

Bug description:
  I tried to apply a newer Nvidia driver via the Additional Drivers tab,
  but an empty error dialog appeared as the progress bar reached the
  end. It didn't give me any details about the failure.

  From /var/log/syslog:

  2023-06-18T21:39:38.059182-04:00 logan-Ubuntu-XPS software-
  proper[4062]: Failed to set text '<big><b>Error while applying
  changes</b></big>#012#012pk-client-error-quark: The following packages
  have unmet dependencies:#012  nvidia-driver-530: Depends: nvidia-
  kernel-common-530 (<= 530.41.03-1) but it is not installable#012
  Depends: nvidia-kernel-common-530 (>= 530.41.03) but it is not
  installable#012  linux-modules-nvidia-530-6.2.0-23-generic: Depends:
  nvidia-kernel-common-530 (>= 530.41.03) but it is not installable#012
  linux-modules-nvidia-530-generic: Depends: nvidia-kernel-common-530
  (>= 530.41.03) but it is not installable#012 (268)' from markup due to
  error parsing markup: Error on line 4 char 59: “=” is not a valid
  character following a “<” character; it may not begin an element name

  ProblemType: Bug
  DistroRelease: Ubuntu 23.04
  Package: software-properties-gtk 0.99.35
  ProcVersionSignature: Ubuntu 6.2.0-23.23-generic 6.2.12
  Uname: Linux 6.2.0-23-generic x86_64
  ApportVersion: 2.26.1-0ubuntu2
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Jun 18 21:39:48 2023
  ExecutablePath: /usr/bin/software-properties-gtk
  InstallationDate: Installed on 2020-02-14 (1220 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  InterpreterPath: /usr/bin/python3.11
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.UTF-8
   PATH=(custom, user)
   SHELL=/usr/bin/fish
   XDG_RUNTIME_DIR=<set>
  Python3Details: /usr/bin/python3.11, Python 3.11.2, python3-minimal, 3.11.2-1
  PythonDetails: N/A
  SourcePackage: software-properties
  UpgradeStatus: Upgraded to lunar on 2023-06-19 (0 days ago)

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