[Bug 1982977] Re: software updater gives an error message and stops

[Aaron Rainbolt]

Thank you for taking the time to report this issue and helping to make
Ubuntu better. Examining the information you have given us, this does
not appear to be a bug report so we are closing it and converting it to
a question in the support tracker. We understand the difficulties you
are facing, but it is better to raise problems you are having in the
support tracker at https://answers.launchpad.net/ubuntu if you are
uncertain if they are bugs. You can also find help with your problem in
the support forum of your local Ubuntu community http://loco.ubuntu.com/
or asking at https://askubuntu.com or https://ubuntuforums.org. For help
on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

** Changed in: update-manager (Ubuntu)
       Status: New => Invalid

** Converted to question:
   https://answers.launchpad.net/ubuntu/+source/update-manager/+question/702578

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https://bugs.launchpad.net/bugs/1982977

Title:
  software updater gives an error message and stops

Status in update-manager package in Ubuntu:
  Invalid

Bug description:
  Computer - Surface Pro 7

  grant at grant-Surface-Pro-7:~$ lsb_release -rd
  Description:	Ubuntu 20.04.4 LTS
  Release:	20.04

  The system has been working normally for over 2 years. As of June this year the following error message occurs when running the 'software updater'
  ‘Failed to download package files
  Check your internet connection.’
  The internet is working normally (updater shows available updates including kernel updates).

  Since the system is not up to date I cannot upgrade.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: update-manager 1:20.04.10.10
  Uname: Linux 5.17.9-surface x86_64
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jul 27 16:58:20 2022
  ExecutablePath: /usr/bin/update-manager
  InstallationDate: Installed on 2020-02-06 (902 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  InterpreterPath: /usr/bin/python3.8
  PackageArchitecture: all
  Python3Details: /usr/bin/python3.8, Python 3.8.10, python3-minimal, 3.8.2-0ubuntu2
  PythonDetails: /usr/bin/python2.7, Python 2.7.18, python-is-python2, 2.7.17-4
  SourcePackage: update-manager
  UpgradeStatus: No upgrade log present (probably fresh install)

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