[Bug 1986952] Re: can't upgrade - not clear what ppa-purge should purge

Aaron Rainbolt 1986952 at bugs.launchpad.net
Thu Aug 18 14:41:43 UTC 2022


Thank you for taking the time to report this issue and helping to make
Ubuntu better. Examining the information you have given us, this does
not appear to be a bug report so we are closing it and converting it to
a question in the support tracker. We understand the difficulties you
are facing, but it is better to raise problems you are having in the
support tracker at https://answers.launchpad.net/ubuntu if you are
uncertain if they are bugs. If you would prefer live chat support, you
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** Changed in: ubuntu-release-upgrader (Ubuntu)
       Status: New => Invalid

** Converted to question:
   https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/702823

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https://bugs.launchpad.net/bugs/1986952

Title:
  can't upgrade - not clear what ppa-purge should purge

Status in ubuntu-release-upgrader package in Ubuntu:
  Invalid

Bug description:
  upgrading from 20.04.4 to 22 and get error:

  An unresolvable problem occurred while calculating the upgrade.

   This was likely caused by:
   * Unofficial software packages not provided by Ubuntu
  Please use the tool 'ppa-purge' from the ppa-purge 
  package to remove software from a Launchpad PPA and 
  try the upgrade again.

  i downloaded ppa-purge, but it's not clear what needs to be purged,
  nor what the issue is (from looking the logs mentioned).

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.38
  ProcVersionSignature: Ubuntu 5.15.0-43.46~20.04.1-generic 5.15.39
  Uname: Linux 5.15.0-43-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.11-0ubuntu27.24
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Thu Aug 18 06:47:42 2022
  InstallationDate: Installed on 2020-09-05 (712 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to focal on 2022-08-18 (0 days ago)
  VarLogDistupgradeTermlog:

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