[Bug 1951399] Re: Ubuntu, Budgie, Kubuntu, Kylin, MATE, Xubuntu: jammy daily fails to install

[Erich Eickmeyer ]

Norbert,

I'm not JUST with Ubuntu Studio (which may go back to Ubiquity, btw),
but I'm also with the Kubuntu team, a member of the Community Council,
and, in this context, a member of the Bug Squad which is here to triage
bugs.

When triaging bugs, if we find a particular bug report is not helpful
(or described very well), then you get a standard response like I gave
you. When you say "see logs" and then upload an identical bug report
later with a crash, that shows a pattern that you're not willing to help
by describing where you were in the process when the installation crash.
Additionally, you were filing *multiple* bugs with the same description
which rightfully were marked as duplicates.

Please, do not take those personally. I was trying to be friendly by
injecting into the standard response that saying "see logs" doesn't
help. The standard response and my "'see logs' doesn't help" comment
were multiple hints as to what are needed by the Ubuntu Foundations Team
(the developers of Ubiquity) in order to solve the problem. Describing
what happened when the crash occurred helps them know *where* to look in
the logs for the problem.

Basically, I gave you information on how to help them help you, but
instead you drag me over the coals in your comment about me being "not
friendly". I don't work for Canonical, I'm not part of the Ubuntu
Foundations Team. I'm just as much of a volunteer as you.

The only reason I'm commenting here publicly is that with that public
comment about me, I felt the need to defend myself.  In the future, if
you have a problem with me, email me directly or find me in IRC so we
can have a private conversation about it and thereby abide by the Code
of Conduct.

-- 
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https://bugs.launchpad.net/bugs/1951399

Title:
  Ubuntu, Budgie, Kubuntu, Kylin, MATE, Xubuntu: jammy daily fails to
  install

Status in ubiquity package in Ubuntu:
  Confirmed

Bug description:
  Ubiquity crashes when user tries to run ISO QA testing by following
  the procedure from:

  http://iso.qa.ubuntu.com/qatracker/testcases/1300/info
  http://iso.qa.ubuntu.com/qatracker/testcases/1305/info

  The actual result is the same: installer crashes with the following last line in the small terminal at the bottom - "plugininstall.py: ubiquity.install_misc.InstallStepError: AptSetup failed with code 127" .
  Does not depend on system type - happens on real hardware, QEMU, Virtualbox.

  
  This plugininstall.py came from ubiquity package.

  Expected result is completed bootable installation.

  ---

  Xubuntu daily (jammy) install to
  - hp dc7700 (c2d-e6320, 5gb, nvidia quadro nvs 290)

  ubiquity failed with crash.

  This installed was attempted because Norbert had mentioned failure to install (using QEMU)
  - https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1951305
  - https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1951309
  - https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/1951312

  This install was an old BIOS box

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubiquity 21.10.10
  ProcVersionSignature: Ubuntu 5.13.0-19.19-generic 5.13.14
  Uname: Linux 5.13.0-19-generic x86_64
  NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
  ApportVersion: 2.20.11-0ubuntu73
  Architecture: amd64
  CasperMD5CheckResult: pass
  CasperVersion: 1.465
  Date: Thu Nov 18 19:36:21 2021
  InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/xubuntu.seed maybe-ubiquity quiet splash ---
  LiveMediaBuild: Xubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20211118)
  ProcEnviron:
   LANGUAGE=en_AU.UTF-8
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_AU.UTF-8
   LC_NUMERIC=C.UTF-8
  SourcePackage: ubiquity
  UpgradeStatus: No upgrade log present (probably fresh install)

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