[Bug 1894423] Re: ubuntu-bug remains on "detecting data from the system" - cancel button doesn't work

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: apport (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1894423

Title:
  ubuntu-bug remains on "detecting data from the system" - cancel button
  doesn't work

Status in apport package in Ubuntu:
  Confirmed

Bug description:
  Description:	Ubuntu 20.04.1 LTS
  Release:	20.04

  version:
  2020.08.20+git968d4a4

  steps:
  - terminal: ubuntu-bug
  - display (X.org)
  - the dialog "retrieving the informationn about the problem in progress" appear and it stay as is for minutes.
  I need to close the previous window "Apport" to close it.

  Lenovo thikcpad e495.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: apport 2.20.11-0ubuntu27.8
  ProcVersionSignature: Ubuntu 5.4.0-45.49-generic 5.4.55
  Uname: Linux 5.4.0-45-generic x86_64
  ApportLog:
   ERROR: apport (pid 2845) Sun Sep  6 09:45:36 2020: called for pid 828, signal 11, core limit 0, dump mode 1
   ERROR: apport (pid 2845) Sun Sep  6 09:45:36 2020: executable: /usr/sbin/gdm3 (command line "/usr/sbin/gdm3")
   ERROR: apport (pid 2845) Sun Sep  6 09:45:36 2020: is_closing_session(): no DBUS_SESSION_BUS_ADDRESS in environment
   ERROR: apport (pid 2845) Sun Sep  6 09:45:36 2020: wrote report /var/crash/_usr_sbin_gdm3.0.crash
  ApportVersion: 2.20.11-0ubuntu27.8
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashReports:
   640:0:125:500320:2020-09-06 09:50:47.521485567 +0200:2020-09-06 09:55:24.662612942 +0200:/var/crash/_usr_sbin_gdm3.0.crash
   600:120:125:37:2020-09-06 09:55:30.745127080 +0200:2020-09-06 09:55:30.745127080 +0200:/var/crash/_usr_sbin_gdm3.0.uploaded
   644:0:125:0:2020-09-06 09:55:24.662612942 +0200:2020-09-06 09:55:24.662612942 +0200:/var/crash/_usr_sbin_gdm3.0.upload
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Sep  6 10:27:09 2020
  ExecutablePath: /usr/bin/apport-bug
  InstallationDate: Installed on 2020-09-03 (2 days ago)
  InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
  InterpreterPath: /usr/bin/dash
  PackageArchitecture: all
  ProcEnviron:
   SHELL=/bin/bash
   LANG=it_IT.UTF-8
   TERM=xterm-256color
   XDG_RUNTIME_DIR=<set>
   PATH=(custom, no user)
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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