[Bug 1903883] [NEW] XPS 13 9310 Tiger Lake Unable to boot 20.10 after intel-microcode update 3.20201110.0ubuntu0.20.10.1
jaypz
1903883 at bugs.launchpad.net
Wed Nov 11 16:12:23 UTC 2020
Public bug reported:
XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with Ubuntu
20.04 from the OEM)
Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes
what looks like a black screen with corrupted artifacts on it and the
system restarts, from dmesg upon booting into fallback kernel I these
errors from previous boot
[ 1.286211] kernel: [Hardware Error]: event severity: fatal
[ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal
[ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286219] kernel: [Hardware Error]: Revision: 2
[ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
[ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal
[ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286366] kernel: [Hardware Error]: Revision: 2
[ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
Kernel with this issue is linux-image-5.8.0-28-generic, falling back to
5.8.0-26-generic in GRUB results in the machine booting up fine
I've tried rebooting several times with the machine on and off power supply and get the same result each time
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-focal-amd64-20200502-85
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-10-07 (35 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
Package: intel-microcode 3.20201110.0ubuntu0.20.10.1
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/zsh
ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
Tags: groovy
Uname: Linux 5.8.0-26-generic x86_64
UpgradeStatus: Upgraded to groovy on 2020-11-02 (8 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
** Affects: intel-microcode (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-collected groovy
** Tags added: apport-collected groovy
** Description changed:
XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with Ubuntu
20.04 from the OEM)
Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes
what looks like a black screen with corrupted artifacts on it and the
system restarts, from dmesg upon booting into fallback kernel I these
errors from previous boot
[ 1.286211] kernel: [Hardware Error]: event severity: fatal
[ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal
[ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286219] kernel: [Hardware Error]: Revision: 2
[ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
[ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal
[ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286366] kernel: [Hardware Error]: Revision: 2
[ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
Kernel with this issue is linux-image-5.8.0-28-generic, falling back to
5.8.0-26-generic in GRUB results in the machine booting up fine
- I've tried rebooting several times with the machine on and off power
- supply and get the same result each time
+ I've tried rebooting several times with the machine on and off power supply and get the same result each time
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu50
+ Architecture: amd64
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistributionChannelDescriptor:
+ # This is the distribution channel descriptor for the OEM CDs
+ # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
+ canonical-oem-somerville-focal-amd64-20200502-85
+ DistroRelease: Ubuntu 20.10
+ InstallationDate: Installed on 2020-10-07 (35 days ago)
+ InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
+ Package: intel-microcode 3.20201110.0ubuntu0.20.10.1
+ PackageArchitecture: amd64
+ ProcEnviron:
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/usr/bin/zsh
+ ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
+ Tags: groovy
+ Uname: Linux 5.8.0-26-generic x86_64
+ UpgradeStatus: Upgraded to groovy on 2020-11-02 (8 days ago)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
--
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to intel-microcode in Ubuntu.
https://bugs.launchpad.net/bugs/1903883
Title:
XPS 13 9310 Tiger Lake Unable to boot 20.10 after intel-microcode
update 3.20201110.0ubuntu0.20.10.1
Status in intel-microcode package in Ubuntu:
New
Bug description:
XPS 13 9310 Tiger Lake i7 running Ubuntu 20.10 (machine came with
Ubuntu 20.04 from the OEM)
Update to intel-microcode 3.20201110.0ubuntu0.20.10.1 on reboot causes
what looks like a black screen with corrupted artifacts on it and the
system restarts, from dmesg upon booting into fallback kernel I these
errors from previous boot
[ 1.286211] kernel: [Hardware Error]: event severity: fatal
[ 1.286217] kernel: [Hardware Error]: Error 0, type: fatal
[ 1.286218] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286218] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286219] kernel: [Hardware Error]: Revision: 2
[ 1.286220] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
[ 1.286365] kernel: [Hardware Error]: Error 1, type: fatal
[ 1.286365] kernel: [Hardware Error]: section_type: Firmware Error Record Reference
[ 1.286366] kernel: [Hardware Error]: Firmware Error Record Type: SOC Firmware Error Record Type2
[ 1.286366] kernel: [Hardware Error]: Revision: 2
[ 1.286367] kernel: [Hardware Error]: Record Identifier: 8f87f311-c998-4d9e-a0c4-6065518c4f6d
Kernel with this issue is linux-image-5.8.0-28-generic, falling back
to 5.8.0-26-generic in GRUB results in the machine booting up fine
I've tried rebooting several times with the machine on and off power supply and get the same result each time
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
# This is the distribution channel descriptor for the OEM CDs
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-focal-amd64-20200502-85
DistroRelease: Ubuntu 20.10
InstallationDate: Installed on 2020-10-07 (35 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
Package: intel-microcode 3.20201110.0ubuntu0.20.10.1
PackageArchitecture: amd64
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/usr/bin/zsh
ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
Tags: groovy
Uname: Linux 5.8.0-26-generic x86_64
UpgradeStatus: Upgraded to groovy on 2020-11-02 (8 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
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