[Bug 1877700] Re: Backup crashed during folder selection. Backup was failing to execute because could not get write permission

[Chris Guiver]

Thank you for taking the time to report this bug and helping to make
Ubuntu better. Unfortunately, we cannot work on this bug because your
description didn't include enough information. You may find it helpful
to read "How to report bugs effectively"
http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful
if you would then provide a more complete description of the problem.

You have stated the issue relates to a backup, not getting permission
for a drive, but have tagged `ubuntu-release-upgrader` package (which is
the package that will bump your 20.04 release to 22.04 or 20.10). I
don't see any evidence of trying to bump your recent install to either
20.10 so it could just be the wrong package was marked.

If the program crashed, you'll likely find a crash report in /var/crash/ which will have the date & time stamp of the crash. You can submit that using
`ubuntu-bug /var/crash/[package-name.crash]`
(no back-quotes, and replace [package-name.crash] with the name of the file)

Please clarify what program you were using for backups (


We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:
1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).
Thanks!

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https://bugs.launchpad.net/bugs/1877700

Title:
  Backup crashed during folder selection. Backup was failing to execute
  because could not get write permission

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  Backup would not execute because it could not get access permission to
  drive and folder automatically on its own. Running Backup manually was
  not a problem. Decided to re-select folder for backup destination and
  program hung.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: ubuntu-release-upgrader-core 1:20.04.18
  ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
  Uname: Linux 5.4.0-29-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Sat May  9 09:07:02 2020
  InstallationDate: Installed on 2020-04-25 (13 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: release-upgrade
  UpgradeStatus: No upgrade log present (probably fresh install)

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