[Bug 1334055] Re: retracer message regarding failed to retrace can be misleading

[Launchpad Bug Tracker]

[Expired for apport (Ubuntu) because there has been no activity for 60
days.]

** Changed in: apport (Ubuntu)
       Status: Incomplete => Expired

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https://bugs.launchpad.net/bugs/1334055

Title:
  retracer message regarding failed to retrace can be misleading

Status in apport package in Ubuntu:
  Expired

Bug description:
  In bug 1334012 we see the following message:

  "Thank you for your report!

  However, processing it in order to get sufficient information for the
  developers failed (it does not generate a useful symbolic stack trace). This
  might be caused by some outdated packages which were installed on your system
  at the time of the report:

  no debug symbol package found for libv4l-0
  no debug symbol package found for libv4lconvert0
  no debug symbol package found for libjbig0

  Please upgrade your system to the latest package versions. If you still
  encounter the crash, please file a new report.

  Thank you for your understanding, and sorry for the inconvenience!"

  The issue is with there being no debug symbol packages for some
  packages and having the reporter update their system will not fix the
  cause of the retracer failing.

  The code in apport-retrace should be modified to consider whether or
  not the outdated_msg from sandboxutils is about a debug symbol package
  and if it is the message added to the bug report should be different.

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