[Bug 1868625] Re: can't upgrade from 18.04 to 19.10

Chris Guiver 1868625 at bugs.launchpad.net
Mon Mar 23 21:54:59 UTC 2020


Thank you for taking the time to report this issue and helping to make
Ubuntu better.

Ubuntu 18.04 LTS has two tested & supported upgrade paths.
(1) Firstly to the next release, ie. Ubuntu 18.10. Closed now because 18.10 is EOL
(2) Secondly to the next LTS release, once 20.04.1 has been released; (likely August 2020) and isn't available yet.

The error message you obtained also says

"* Unofficial software packages not provided by Ubuntu
Please use the tool 'ppa-purge' from the ppa-purge
package to remove software from a Launchpad PPA and
try the upgrade again."

which is your reason it appears. I picked a package listed in the
VarLogDistupgradeAptLog and explore on packages.ubuntu.com, and you have
a package that isn't from a Ubuntu source (bluez from PPA; a 3rd party
source).  The error message I believe is exact, as you haven't removed
3rd party PPA & unofficial sources in your attempt to release-upgrade on
your chosen untested & unsupported path.

I've marked this incomplete, as you haven't followed the instructions of
the error message; or remove all 3rd party software before upgrade to
proceed.

Also for best results I suggest sticking to tested & supported upgrade
paths.  If you believe I'm in error, you can return status to 'New'
after leaving a message explaining why, or what I've missed.

** Changed in: ubuntu-release-upgrader (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1868625

Title:
  can't upgrade from 18.04 to 19.10

Status in ubuntu-release-upgrader package in Ubuntu:
  Incomplete

Bug description:
  $ sudo apt-get update
  $ sudo apt-get upgrade
  $ sudo do-release-upgrade
  Checking for a new Ubuntu release
  Get:1 Upgrade tool signature [1,554 B]                                                                                               
  Get:2 Upgrade tool [1,329 kB]                                                                                                        
  Fetched 1,331 kB in 0s (0 B/s)                                                                                                       
  authenticate 'eoan.tar.gz' against 'eoan.tar.gz.gpg' 
  extracting 'eoan.tar.gz'

  Reading cache

  Checking package manager
  Reading package lists... Done
  Building dependency tree        
  Reading state information... Done

  Livepatch security updates are not available for Ubuntu 19.10. If you 
  upgrade, Livepatch will turn off. 

  Continue [yN] y
  Hit http://download.opensuse.org/repositories/home:/strycore/xUbuntu_18.04 ./ InRelease                                              
  Hit http://linux.teamviewer.com/deb stable InRelease                                                                                 
  Hit http://linux.avocode.com/apt all InRelease                                                                                       
  Get:1 http://download.opensuse.org/repositories/home:/CZ-NIC:/datovka-latest/xUbuntu_18.04  InRelease [1,561 B]                      
  Ign http://dl.google.com/linux/chrome/deb stable InRelease                                                                           
  Hit http://ppa.launchpad.net/bluetooth/bluez/ubuntu bionic InRelease                                                                 
  Hit https://download.docker.com/linux/ubuntu bionic InRelease                                                                        
  Hit https://download.mono-project.com/repo/ubuntu vs-bionic InRelease                                                                
  Hit http://security.ubuntu.com/ubuntu bionic-security InRelease                                                                      
  Get:2 https://dl.yarnpkg.com/debian stable InRelease [17.1 kB]                                                                       
  Hit http://repository.spotify.com stable InRelease                                                                                   
  Hit https://packages.microsoft.com/repos/vscode stable InRelease                                                                     
  Hit http://dl.google.com/linux/chrome/deb stable Release                                                                             
  Hit http://ppa.launchpad.net/fontforge/fontforge/ubuntu bionic InRelease                                                             
  Hit http://cz.archive.ubuntu.com/ubuntu bionic InRelease                                                                             
  Hit http://ppa.launchpad.net/gezakovacs/ppa/ubuntu bionic InRelease                                                                  
  Hit http://cz.archive.ubuntu.com/ubuntu bionic-updates InRelease                                                                     
  Hit http://ppa.launchpad.net/linrunner/tlp/ubuntu bionic InRelease                                                                   
  Hit http://cz.archive.ubuntu.com/ubuntu bionic-backports InRelease                                                                   
  Hit http://ppa.launchpad.net/openrazer/stable/ubuntu bionic InRelease                                                                
  Hit https://download.sublimetext.com apt/stable/ InRelease                                                                           
  Hit http://ppa.launchpad.net/paulo-miguel-dias/mesa/ubuntu bionic InRelease                                                          
  Hit http://ppa.launchpad.net/polychromatic/stable/ubuntu xenial InRelease                                                            
  Err http://download.opensuse.org/repositories/home:/CZ-NIC:/datovka-latest/xUbuntu_18.04  InRelease                                  
    The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 74062DB36A1F4009                  
  Hit http://ppa.launchpad.net/teejee2008/ppa/ubuntu bionic InRelease                                                                  
  Hit http://ppa.launchpad.net/ultradvorka/ppa/ubuntu bionic InRelease                                                                 
  Hit https://packagecloud.io/slacktechnologies/slack/debian jessie InRelease                                                          
  Hit http://ppa.launchpad.net/yannubuntu/boot-repair/ubuntu bionic InRelease                                                          
  Hit http://ppa.launchpad.net/yubico/stable/ubuntu bionic InRelease                                                                   
  Err https://dl.yarnpkg.com/debian stable InRelease                                                                                   
    The following signatures were invalid: EXPKEYSIG 23E7166788B63E1E Yarn Packaging <yarn at dan.cx>                                     
  Fetched 1,561 B in 0s (0 B/s)                                                                                                        
  Reading package lists... Done    
  Building dependency tree          
  Reading state information... Done

  Checking for installed snaps

  Calculating snap size requirements

  Updating repository information

  Third party sources disabled

  Some third party entries in your sources.list were disabled. You can 
  re-enable them after the upgrade with the 'software-properties' tool 
  or your package manager. 

  To continue please press [ENTER]

  Get:1 http://security.ubuntu.com/ubuntu eoan-security InRelease [97.5 kB]                                                            
  Get:2 http://cz.archive.ubuntu.com/ubuntu eoan InRelease [255 kB]                                                                    
  Get:3 http://cz.archive.ubuntu.com/ubuntu eoan-updates InRelease [97.5 kB]                                                           
  Get:4 http://cz.archive.ubuntu.com/ubuntu eoan-backports InRelease [88.8 kB]                                                         
  Get:5 http://security.ubuntu.com/ubuntu eoan-security/main i386 Packages [109 kB]                                                    
  Get:6 http://security.ubuntu.com/ubuntu eoan-security/main amd64 Packages [162 kB]                                                   
  Get:7 http://security.ubuntu.com/ubuntu eoan-security/main Translation-en [59.6 kB]                                                  
  Get:8 http://security.ubuntu.com/ubuntu eoan-security/main amd64 DEP-11 Metadata [3,224 B]                                           
  Get:9 http://security.ubuntu.com/ubuntu eoan-security/main DEP-11 48x48 Icons [584 B]                                                
  Get:10 http://security.ubuntu.com/ubuntu eoan-security/main DEP-11 64x64 Icons [3,690 B]                                             
  Get:11 http://security.ubuntu.com/ubuntu eoan-security/main amd64 c-n-f Metadata [1,940 B]                                           
  Get:12 http://security.ubuntu.com/ubuntu eoan-security/restricted amd64 Packages [11.7 kB]                                           
  Get:13 http://security.ubuntu.com/ubuntu eoan-security/restricted Translation-en [1,740 B]                                           
  Get:14 http://security.ubuntu.com/ubuntu eoan-security/restricted amd64 c-n-f Metadata [116 B]                                       
  Get:15 http://security.ubuntu.com/ubuntu eoan-security/universe i386 Packages [92.5 kB]                                              
  Get:16 http://cz.archive.ubuntu.com/ubuntu eoan/main i386 Packages [950 kB]                                                          
  Get:17 http://security.ubuntu.com/ubuntu eoan-security/universe amd64 Packages [98.4 kB]                                             
  Get:18 http://security.ubuntu.com/ubuntu eoan-security/universe Translation-en [46.3 kB]                                             
  Get:19 http://security.ubuntu.com/ubuntu eoan-security/universe amd64 DEP-11 Metadata [4,484 B]                                      
  Get:20 http://security.ubuntu.com/ubuntu eoan-security/universe DEP-11 48x48 Icons [7,588 B]                                         
  Get:21 http://security.ubuntu.com/ubuntu eoan-security/universe DEP-11 64x64 Icons [9,785 B]                                         
  Get:22 http://security.ubuntu.com/ubuntu eoan-security/universe amd64 c-n-f Metadata [2,072 B]                                       
  Get:23 http://security.ubuntu.com/ubuntu eoan-security/multiverse amd64 Packages [1,172 B]                                           
  Get:24 http://security.ubuntu.com/ubuntu eoan-security/multiverse i386 Packages [1,340 B]                                            
  Get:25 http://security.ubuntu.com/ubuntu eoan-security/multiverse Translation-en [632 B]                                             
  Get:26 http://security.ubuntu.com/ubuntu eoan-security/multiverse amd64 c-n-f Metadata [116 B]                                       
  Get:27 http://cz.archive.ubuntu.com/ubuntu eoan/main amd64 Packages [969 kB]                                                         
  Get:28 http://cz.archive.ubuntu.com/ubuntu eoan/main Translation-en [505 kB]                                                         
  Get:29 http://cz.archive.ubuntu.com/ubuntu eoan/main amd64 DEP-11 Metadata [510 kB]                                                  
  Get:30 http://cz.archive.ubuntu.com/ubuntu eoan/main DEP-11 48x48 Icons [95.4 kB]                                                    
  Get:31 http://cz.archive.ubuntu.com/ubuntu eoan/main DEP-11 64x64 Icons [173 kB]                                                     
  Get:32 http://cz.archive.ubuntu.com/ubuntu eoan/main amd64 c-n-f Metadata [29.7 kB]                                                  
  Get:33 http://cz.archive.ubuntu.com/ubuntu eoan/restricted i386 Packages [9,904 B]                                                   
  Get:34 http://cz.archive.ubuntu.com/ubuntu eoan/restricted amd64 Packages [16.3 kB]                                                  
  Get:35 http://cz.archive.ubuntu.com/ubuntu eoan/restricted Translation-en [5,196 B]                                                  
  Get:36 http://cz.archive.ubuntu.com/ubuntu eoan/restricted amd64 c-n-f Metadata [364 B]                                              
  Get:37 http://cz.archive.ubuntu.com/ubuntu eoan/universe amd64 Packages [8,798 kB]                                                   
  Get:38 http://cz.archive.ubuntu.com/ubuntu eoan/universe i386 Packages [8,686 kB]                                                    
  Get:39 http://cz.archive.ubuntu.com/ubuntu eoan/universe Translation-en [5,198 kB]                                                   
  Get:40 http://cz.archive.ubuntu.com/ubuntu eoan/universe amd64 DEP-11 Metadata [3,587 kB]                                            
  Get:41 http://cz.archive.ubuntu.com/ubuntu eoan/universe DEP-11 48x48 Icons [2,843 kB]                                               
  Get:42 http://cz.archive.ubuntu.com/ubuntu eoan/universe DEP-11 64x64 Icons [8,121 kB]                                               
  Get:43 http://cz.archive.ubuntu.com/ubuntu eoan/universe amd64 c-n-f Metadata [271 kB]                                               
  Get:44 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse i386 Packages [141 kB]                                                    
  Get:45 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse amd64 Packages [153 kB]                                                   
  Get:46 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse Translation-en [111 kB]                                                   
  Get:47 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse amd64 DEP-11 Metadata [51.1 kB]                                           
  Get:48 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse DEP-11 48x48 Icons [7,665 B]                                              
  Get:49 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse DEP-11 64x64 Icons [229 kB]                                               
  Get:50 http://cz.archive.ubuntu.com/ubuntu eoan/multiverse amd64 c-n-f Metadata [9,424 B]                                            
  Get:51 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main i386 Packages [184 kB]                                                  
  Get:52 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages [238 kB]                                                 
  Get:53 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main Translation-en [90.6 kB]                                                
  Get:54 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main amd64 DEP-11 Metadata [75.3 kB]                                         
  Get:55 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main DEP-11 48x48 Icons [10.4 kB]                                            
  Get:56 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main DEP-11 64x64 Icons [18.7 kB]                                            
  Get:57 http://cz.archive.ubuntu.com/ubuntu eoan-updates/main amd64 c-n-f Metadata [2,932 B]                                          
  Get:58 http://cz.archive.ubuntu.com/ubuntu eoan-updates/restricted amd64 Packages [11.7 kB]                                          
  Get:59 http://cz.archive.ubuntu.com/ubuntu eoan-updates/restricted Translation-en [1,740 B]                                          
  Get:60 http://cz.archive.ubuntu.com/ubuntu eoan-updates/restricted amd64 c-n-f Metadata [112 B]                                      
  Get:61 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe amd64 Packages [138 kB]                                             
  Get:62 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe i386 Packages [132 kB]                                              
  Get:63 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe Translation-en [65.2 kB]                                            
  Get:64 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe amd64 DEP-11 Metadata [30.0 kB]                                     
  Get:65 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe DEP-11 48x48 Icons [19.0 kB]                                        
  Get:66 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe DEP-11 64x64 Icons [36.9 kB]                                        
  Get:67 http://cz.archive.ubuntu.com/ubuntu eoan-updates/universe amd64 c-n-f Metadata [2,556 B]                                      
  Get:68 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse i386 Packages [1,340 B]                                           
  Get:69 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse amd64 Packages [1,172 B]                                          
  Get:70 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse Translation-en [632 B]                                            
  Get:71 http://cz.archive.ubuntu.com/ubuntu eoan-updates/multiverse amd64 c-n-f Metadata [112 B]                                      
  Get:72 http://cz.archive.ubuntu.com/ubuntu eoan-backports/main amd64 c-n-f Metadata [108 B]                                          
  Get:73 http://cz.archive.ubuntu.com/ubuntu eoan-backports/restricted amd64 c-n-f Metadata [116 B]                                    
  Get:74 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe i386 Packages [2,932 B]                                           
  Get:75 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe amd64 Packages [2,932 B]                                          
  Get:76 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe Translation-en [1,324 B]                                          
  Get:77 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe amd64 DEP-11 Metadata [7,764 B]                                   
  Get:78 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe DEP-11 48x48 Icons [29 B]                                         
  Get:79 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe DEP-11 64x64 Icons [29 B]                                         
  Get:80 http://cz.archive.ubuntu.com/ubuntu eoan-backports/universe amd64 c-n-f Metadata [188 B]                                      
  Get:81 http://cz.archive.ubuntu.com/ubuntu eoan-backports/multiverse amd64 c-n-f Metadata [116 B]                                    
  Fetched 43.7 MB in 6s (7,223 kB/s)                                                                                                   

  Checking package manager
  Reading package lists... Done    
  Building dependency tree          
  Reading state information... Done

  Calculating the changes

  Calculating the changes

  Could not calculate the upgrade

  An unresolvable problem occurred while calculating the upgrade.

  This was likely caused by: 
  * Unofficial software packages not provided by Ubuntu 
  Please use the tool 'ppa-purge' from the ppa-purge 
  package to remove software from a Launchpad PPA and 
  try the upgrade again. 

  If none of this applies, then please report this bug using the 
  command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. If 
  you want to investigate this yourself the log files in 
  '/var/log/dist-upgrade' will contain details about the upgrade. 
  Specifically, look at 'main.log' and 'apt.log'. 

  
  Restoring original system state

  Aborting
  Reading package lists... Done    
  Building dependency tree          
  Reading state information... Done

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-release-upgrader-core 1:18.04.37
  ProcVersionSignature: Ubuntu 5.3.0-42.34~18.04.1-generic 5.3.18
  Uname: Linux 5.3.0-42-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.12
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Mar 23 22:06:36 2020
  InstallationDate: Installed on 2018-09-01 (569 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to bionic on 2020-03-23 (0 days ago)
  mtime.conffile..etc.update-manager.release-upgrades: 2020-03-23T21:58:08.927429

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