[Bug 1861082] Re: ubuntu-bug doesn't know how to file bugs against snaps

[Dimitri John Ledkov]

So, in addition to the contact: field on all seeded snaps / canonical
snaps.

Re: installers
We generally do have special cases in ubuntu-bug for "debian-installer", "ubiquity", and "subiquity", as anybody should be able file bug reports against "installation". Whether or not, they are installing or completed the install. That needs more special cases in apport.

For snaps that don't declare contact.... Maybe we should direct people
at the snapstore URL to try to find who published the package there? Or
like direct them at "snaps-on-ubuntu" project that has lots of bugs
against any snap out there?

I wonder how other distributions handle the "where to file bugs against
snaps on $DISTRO".

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https://bugs.launchpad.net/bugs/1861082

Title:
  ubuntu-bug doesn't know how to file bugs against snaps

Status in Snapcraft:
  New
Status in snapd:
  Triaged
Status in Snap Store:
  New
Status in apport package in Ubuntu:
  Incomplete

Bug description:
  Hello, I had problems with subiquity in the focal live server install
  image. I tried to use 'ubuntu-bug subiquity' to report the bug, but
  ubuntu-bug apparently cannot file bug reports against snaps.

  This is frustrating that users need to know which portions of Ubuntu
  are delivered via debs, which portions are delivered by snaps, and try
  to find a way to report bugs correctly.

  ubuntu-bug should know how to report bugs for Canonical software.

  Thanks

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