[Bug 1814611] Re: turning off "Send error reports to Canonical" prevents using ubuntu-bug

[Launchpad Bug Tracker]

** Branch linked: lp:~ubuntu-core-dev/ubuntu/focal/apport/ubuntu

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1814611

Title:
  turning off "Send error reports to Canonical" prevents using ubuntu-
  bug

Status in apport package in Ubuntu:
  Triaged
Status in apport source package in Bionic:
  Triaged
Status in apport source package in Disco:
  Triaged
Status in apport source package in Eoan:
  Triaged

Bug description:
  Impact
  ------
  apport was modified (bug 1778497) to reduce the number of times people have to respond to crash reports, however the changes introduced a check to see if whoopsie is enabled. That check is done for any type of report, not just crashes, and subsequently people can not use ubuntu-bug to report bugs if whoopsie is disabled which is wrong as whoopsie is only for uploading crashes to the Error Tracker.

  Test Case
  ---------
  1) On a system with Gnome installed use the Privacy control panel and set "Send error reports to Canonical" to Off
  2) In a terminal run 'ubuntu-bug gnome-terminal'
  3) Click "Send" and observe nothing happening (if something does happen confirm that whoopsie is disabled via 'systemctl is-enabled whoopsie' - there may be a bug in the control panel)

  
  Original Description
  --------------------
  Ubuntu 18.04.1 LTS, X11 gnome session.

  For some reason ubuntu-bug <packagename> no longer opens a browser
  window, so it is not possible to enter useful bug detauls, or even
  know the bug number.

  After prompting whether or not to Send the report, clicking "Send"
  just closes appport and nothing else ever happens.  The exit status of
  "ubuntu-bug" is zero.

  This worked fine before, but it has been many months since I tried to
  submit a bug.

  strace shows many stat calls on plausible browser paths, including the
  one that is correct (/usr/bin/firefox, which returned a successful
  stat call).  I'll attach the trace output from

     strace -f -o /tmp/strace.log ubuntu-bug apport

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1814611/+subscriptions