[Bug 560121] Re: [Lucid Beta2]"Report a bug" item in System Tools menu is confusing for new users

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: Confirmed => Incomplete

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Title:
  [Lucid Beta2]"Report a bug" item in System Tools menu is confusing for
  new users

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  Binary package hint: apport

  In Lucid, under the menu Applications/System Tools there is an item
  called "Report a Problem".  But this does nothing...

  What it actually does, is call apport-gtk -c %f

  But this only works if a program has crashed and left a file in
  /var/crash.

  This is completely confusing to a user, as "Report a problem" could be
  anything from "Program X crashed" to "can't open multiple tabs in
  firefox" to who knows what.

  To the new user (and in my case even the not so new user) this is very
  misleading and frustrating, because the title of the item sounds as
  though this is a way I can report an issue I find.  But the reality is
  that it only reports CERTAIN issues that meet CERTAIN criteria.

  AND, as I recall, apport fires off anyway when a program crashes,
  leaving a crash in /var/crash or wherever else it looks.

  So this menu entry is confusing and needless... if we are going to
  have a menu entry that allows a user to submit a bug, it needs to ask
  the user what program, and prompt for information rather than just
  start up and quietly quit with no indication of why it did so.

  This is a big usability problem from a desktop user standpoint.

  ProblemType: Bug
  DistroRelease: Ubuntu 10.04
  Package: apport-gtk 1.13.2-0ubuntu1
  ProcVersionSignature: Ubuntu 2.6.32-19.28-generic 2.6.32.10+drm33.1
  Uname: Linux 2.6.32-19-generic x86_64
  NonfreeKernelModules: nvidia
  Architecture: amd64
  CheckboxSubmission: 89874cc6062c150ee1cec9632b63a0a3
  CheckboxSystem: 5f30ac82cc48ed91bb5240b61cb4e295
  Date: Sat Apr 10 11:59:37 2010
  InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
  PackageArchitecture: all
  ProcEnviron:
   LANG=en_US.utf8
   SHELL=/bin/bash
  SourcePackage: apport

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