[Bug 1094150] Re: Apport message makes no sense: The problem cannot be reported: The problem happened with the program /usr/lib/libreoffice/program/soffice.bin which changed since the crash occurred.

Marcus Tomlinson marcus.tomlinson at canonical.com
Thu Mar 5 12:47:04 UTC 2020


This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: Triaged => Incomplete

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Title:
  Apport message makes no sense: The problem cannot be reported: The
  problem happened with the program
  /usr/lib/libreoffice/program/soffice.bin which changed since the crash
  occurred.

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  1) lsb_release -rd
  Description:	Ubuntu 12.10
  Release:	12.10

  2) apt-cache policy apport
  apport:
    Installed: 2.6.1-0ubuntu9
    Candidate: 2.6.1-0ubuntu9
    Version table:
   *** 2.6.1-0ubuntu9 0
          900 http://archive.ubuntu.com/ubuntu/ quantal-updates/main i386 Packages
          100 /var/lib/dpkg/status
       2.6.1-0ubuntu3 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages

  3) What happens is when one types at a terminal:
  cd ~/Desktop && wget -c https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1074834/+attachment/3469304/+files/1074834_1-3.6.2%7Erc2-0ubuntu4.crash.zip -O example.zip && file-roller -h example.zip && ubuntu-bug _usr_lib_libreoffice_program_soffice.bin.1000.crash

  a window pops up noting:
  Sorry, Ubuntu 12.10 has experienced an internal error.
  If you notice further problems, try restarting the computer.
  (CHECKED) Send an error report to help fix this problem
  (UNCHECKED) Ignore future problems of this type

  click button Continue and one is able to file a new report.

  4) What happens instead is one gets a pop up window noting:
  The problem cannot be reported:
  The problem happened with the program /usr/lib/libreoffice/program/soffice.bin which changed since the crash occurred.

  However, as per the crash report, it was filed Dec. 28 2012 against
  the newest LO 3.6.2~rc2-0ubuntu4, and as per
  https://launchpad.net/ubuntu/+source/libreoffice Quantal LO updates
  hasn't changed since 2012-11-19. So, the pop up window makes no sense.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: apport 2.6.1-0ubuntu9
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic i686
  ApportLog:
   
  ApportVersion: 2.6.1-0ubuntu9
  Architecture: i386
  CheckboxSubmission: 30b6638832e19720cfe8f7a91e5798a4
  CheckboxSystem: 2954e74ba17fb0e37fc942cd1d9fab4e
  Date: Thu Dec 27 17:15:55 2012
  InstallationDate: Installed on 2012-06-11 (199 days ago)
  InstallationMedia: Xubuntu 12.04 "Precise Pangolin" - Alpha i386 (20120131.1)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: Upgraded to quantal on 2012-09-14 (104 days ago)
  mtime.conffile..etc.apport.crashdb.conf: 2012-11-30T17:05:21.362240

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