[Bug 419194] Re: We have hardly any data on why people cancel installations

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: ubiquity (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/419194

Title:
  We have hardly any data on why people cancel installations

Status in ubiquity package in Ubuntu:
  Incomplete

Bug description:
  Binary package hint: ubiquity

  The Ubuntu installer consists of several rather tricky steps, and
  people can bail out of the process at any time before clicking
  "Install". We have a reasonable suspicion that the partitioning step
  is the most difficult, but beyond that, if people give up, we have
  very little idea of why.

  This could be fixed by introducing an ubuntu.com database that stores
  basic information about someone cancelling the installation: what step
  they cancelled on, and any reason they provided.

  Then we could prompt people who close the installer window, asking
  them why they're doing so. We should do this only when (a) there is a
  working Internet connection, and (b) the ubuntu.com server has
  responded positively to Ubiquity asking it whether it is accepting
  feedback. (Probably we would turn this on just for a day or two each
  cycle.)

  Mozilla does a similar thing for Firefox:
  <http://blog.mozilla.com/metrics/2009/07/30/an-improved-experience-
  for-2000000-non-firefox-users/>

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