[Bug 1160232] Re: apport sends people to invalid bugs and doesn't upload crash dumps

[Marcus Tomlinson]

This release of Ubuntu is no longer receiving maintenance updates. If
this is still an issue on a maintained version of Ubuntu please let us
know.

** Changed in: apport (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1160232

Title:
  apport sends people to invalid bugs and doesn't upload crash dumps

Status in apport package in Ubuntu:
  Incomplete

Bug description:
  A bug may be flagged as INVALID by the apport retracing service. It
  adds comments to the fact that fresh crash dumps are needed before any
  progress on the bug can be made.

  If another user encounters the same crash, apport directs them to the
  existing INVALID bug. It does not upload the crash information. It
  does not tell the user how to do it manually.

  Instead, apport needs to ignore INVALID bugs when checking if an issue
  has already been filed, or be smart enough to upload fresh crash
  information and update the status and tags on the bugs so the
  retracing can be attempted again.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: apport 2.9.2-0ubuntu4
  ProcVersionSignature: Ubuntu 3.8.0-13.23-generic 3.8.3
  Uname: Linux 3.8.0-13-generic x86_64
  NonfreeKernelModules: nvidia
  ApportLog:
   ERROR: apport (pid 19802) Tue Mar 26 15:17:21 2013: called for pid 19794, signal 11, core limit 0
   ERROR: apport (pid 19802) Tue Mar 26 15:17:21 2013: executable: /usr/lib/ubuntu-geoip/ubuntu-geoip-provider (command line "/usr/lib/ubuntu-geoip/ubuntu-geoip-provider")
   ERROR: apport (pid 19802) Tue Mar 26 15:17:21 2013: debug: session gdbus call: (true,)
   
   ERROR: apport (pid 19802) Tue Mar 26 15:17:22 2013: wrote report /var/crash/_usr_lib_ubuntu-geoip_ubuntu-geoip-provider.1000.crash
  ApportVersion: 2.9.2-0ubuntu4
  Architecture: amd64
  Date: Tue Mar 26 15:24:34 2013
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2013-02-26 (28 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Alpha amd64 (20130225)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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