[Bug 1876286] Re: Evolution reports "Error performing TLS handshake: Internal error in memory allocation."

Rod Rivers 1876286 at bugs.launchpad.net
Wed Jun 17 11:44:20 UTC 2020


@seb128 - Excellent, thank you!  Other users have reported the same
issue against different versions of Ubuntu.  I believe that Eoan and
Xenial are the other two supported versions.  I would be willing to
looking into those versions and see what changes are necessary.  Would
those be separate SRU’s or can all three be done in a single SRU?

Also, I'm still working on the updates to the description and regression
sections you requested.

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Title:
  Evolution reports "Error performing TLS handshake: Internal error in
  memory allocation."

Status in Gnutls:
  Unknown
Status in claws-mail package in Ubuntu:
  Invalid
Status in evolution package in Ubuntu:
  Invalid
Status in gnutls28 package in Ubuntu:
  Fix Released
Status in claws-mail source package in Focal:
  Invalid
Status in evolution source package in Focal:
  Invalid
Status in gnutls28 source package in Focal:
  Fix Committed
Status in claws-mail source package in Groovy:
  Invalid
Status in evolution source package in Groovy:
  Invalid
Status in gnutls28 source package in Groovy:
  Fix Released
Status in gnutls28 package in CentOS:
  Unknown

Bug description:
  [Impact]

  Evolution and Claws email clients stopped connecting to Yahoo, AOL,
  Verizon, AT&T, Bell South, etc email servers which are run by the same
  group.  Users are unable to get to their email.

  Nominating for SRU, fulfills: "Updates that need to be applied to
  Ubuntu packages to adjust to changes in the environment, server
  protocols, web services, and similar, i. e. where the current version
  just ceases to work."

  [testcase]

  $ gnutls-cli --priority=NORMAL:-VERS-TLS1.3 pop.verizon.net:995
  [...]
  - Status: The certificate is trusted.
  *** Fatal error: Internal error in memory allocation.

  the error should be fixed with the update

  [regression potential]
  check that connecting to website in e.g epiphany and to email accounts in evolution still work correctly

  --------------------------

  
  When Evolution checks my verizon.net account it displays the message "Error performing TLS handshake: Internal error in memory allocation" and doesn't download any new email messages.  This started happening two days ago shortly after updates were applied.  Normally it would download the new email messages.  Searching the web I found a Linux Mint forum with users having the same issue.  Some users felt it maybe an expired certificate while others thought it might be related to the recent update.  What can I do to get more information about this issue?

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: evolution 3.28.5-0ubuntu0.18.04.2
  ProcVersionSignature: Ubuntu 5.3.0-51.44~18.04.2-generic 5.3.18
  Uname: Linux 5.3.0-51-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.14
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Fri May  1 07:03:51 2020
  InstallationDate: Installed on 2017-12-12 (870 days ago)
  InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
  ProcEnviron:
   PATH=(custom, no username)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: evolution
  UpgradeStatus: Upgraded to bionic on 2018-12-28 (489 days ago)

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