[Bug 1850943] Re: GUI X session crash during update from 19.04 to 19.10

Thu Jun 11 18:17:38 UTC 2020

This bug happened again upgrading 19.10 to 20.04

Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.604347] gsd-keyboard[1532]: segfault at 0 ip 00007fc1f6d90384 sp 00007ffe886243f8 error 4 in libglib-2.0.so.0.6200.4 (deleted)[7fc1f6d6c000+83000]
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.604379] Code: f8 5b 5d c3 66 90 f3 0f 1e fa 48 83 ec 08 e8 73 d0 fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 0f 1f 44 00 00 f3 0f 1e fa <0f> be 07 41 b8 05 15 00 00 84 c0 74 1d 0f 1f 80 00 00 00 00 44 89
Jun 11 18:38:42 firefox-VirtualBox gnome-shell[1324]: st_label_set_text: assertion 'text != NULL' failed
Jun 11 18:38:42 firefox-VirtualBox gnome-shell[1324]: GNOME Shell crashed with signal 11
Jun 11 18:38:42 firefox-VirtualBox gnome-shell[1324]: == Stack trace for context 0x55959404d380 ==
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.624513] gdm3[1027]: segfault at 0 ip 00007f247a1a9384 sp 00007fff7ab7cf78 error 4 in libglib-2.0.so.0.6200.4 (deleted)[7f247a185000+83000]
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.624531] Code: f8 5b 5d c3 66 90 f3 0f 1e fa 48 83 ec 08 e8 73 d0 fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 0f 1f 44 00 00 f3 0f 1e fa <0f> be 07 41 b8 05 15 00 00 84 c0 74 1d 0f 1f 80 00 00 00 00 44 89
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.629231] gdm-session-wor[1045]: segfault at 0 ip 00007fe17e3b4384 sp 00007fff4ab86b58 error 4 in libglib-2.0.so.0.6200.4 (deleted)[7fe17e390000+83000]
Jun 11 18:38:42 firefox-VirtualBox kernel: [ 6158.629250] Code: f8 5b 5d c3 66 90 f3 0f 1e fa 48 83 ec 08 e8 73 d0 fd ff 85 c0 0f 94 c0 48 83 c4 08 0f b6 c0 c3 66 0f 1f 44 00 00 f3 0f 1e fa <0f> be 07 41 b8 05 15 00 00 84 c0 74 1d 0f 1f 80 00 00 00 00 44 89

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https://bugs.launchpad.net/bugs/1850943

Title:
  GUI X session crash during update from 19.04 to 19.10

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  I was prompted that an update to 19.10 is available so I clicked continue.
  Halfway through the update the whole GUI session crashed and I was left with a white blinking cursor and nothing more.
  Forcibly restarting in this state was a bad idea because this broke the install completely. A kernel panic very early in the boot process appeared. Recovery mode did not work, too.

  Luckily the installation is a VM, so I could easily revert to a working state.
  (VirtualBox 6.0.14 on Windows 10 Home 18.09)

  I decided to try again after uninstalling the VirtualBox Guest
  Additions but no luck - same problem.

  This worked to recover / complete the upgrade:
  ctrl+alt+f3 (in a VM [Host-Key] + f3, by default [right ctrl] + f3)
  login into the tty3 console
  sudo killall dpkg
  sudo dpkg --configure --pending
  ctrl+alt+f1
  login to the GUI session
  restart

  If it wasn't a VM it would probably have required a complete reinstall
  which is the worst possible upgrade experience.

  ProblemType: Bug
  DistroRelease: Ubuntu 19.10
  Package: ubuntu-release-upgrader-core 1:19.10.15
  ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
  Uname: Linux 5.3.0-19-generic x86_64
  ApportVersion: 2.20.11-0ubuntu8.1
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Nov  1 15:41:42 2019
  InstallationDate: Installed on 2019-06-08 (145 days ago)
  InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to eoan on 2019-11-01 (0 days ago)
  VarLogDistupgradeTermlog:
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.2
  Architecture: amd64
  CasperMD5CheckResult: skip
  CrashDB: ubuntu
  CurrentDesktop: ubuntu:GNOME
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2019-06-08 (369 days ago)
  InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
  Package: ubuntu-release-upgrader (not installed)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 5.4.0-37.41-generic 5.4.41
  Tags:  focal dist-upgrade
  Uname: Linux 5.4.0-37-generic x86_64
  UpgradeStatus: Upgraded to focal on 2020-06-11 (0 days ago)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  VarLogDistupgradeTermlog:

  _MarkForUpload: True

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