[Bug 1861082] Re: [SRU] ubuntu-bug doesn't know how to file bugs against snaps

[Seth Arnold]

The first package I wanted to try was matterhorn -- I had some trouble
with it earlier today and this was an excellent opportunity to report
the bug 'formally', beyond just a pastebin on irc:

$ ubuntu-bug matterhorn

*** Collecting problem information

The collected information can be sent to the developers to improve the
application. This might take a few minutes.
.dpkg-query: no packages found matching matterhorn
.

***

The problem cannot be reported:

matterhorn is provided by a snap published by popey. No contact address
has been provided; visit the forum at https://forum.snapcraft.io/ for
help.

Press any key to continue...  
No pending crash reports. Try --help for more information.


I'm not sure if this is success or failure -- if the developer didn't put anything in, then apport can't really do anything about that, but letting developers upload without saying how to file bugs sounds unfortunate too. (But that's probably best handled elsewhere.)

Thanks

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https://bugs.launchpad.net/bugs/1861082

Title:
  [SRU] ubuntu-bug doesn't know how to file bugs against snaps

Status in Snapcraft:
  New
Status in snapd:
  Triaged
Status in Snap Store Server:
  New
Status in apport package in Ubuntu:
  Fix Released
Status in apport source package in Focal:
  Fix Committed

Bug description:
  [Impact]
  Users of Ubuntu 20.04 are not able to easily report bugs against applications provided as a snap.

  [Test Case]
  Install subiquity snap:
  # sudo snap install subiquity --classic
  subiquity 20.06.1 aus Canonical✓ installiert
  # snap list | grep subiquity
  subiquity   20.06.1  1938  latest/stable  canonical*  classic

  ubuntu-bug subiquity results in message:
  # LANGUAGE="en_US" apport-cli subiquity

  *** Collecting problem information

  The collected information can be sent to the developers to improve the
  application. This might take a few minutes.
  ...dpkg-query: no packages found matching subiquity

  *** You are about to report a bug against the deb package, but you
  also a have snap published by canonical installed. You can contact
  them via https://bugs.launchpad.net/subiquity for help. Do you want to
  continue with the bug report against the deb?

  What would you like to do? Your options are:
    Y: Yes
    N: No
    C: Cancel

  === New/Expected Result ===
  ubuntu-bug <package or snap name> should ask the user if he/she wants to report the bug against the snap or deb package, if both are installed. If the snap is chosen, the "Snap" and "SnapSource" fields should be part of the report:

  # LANGUAGE="en_US" apport-cli subiquity

  *** Collecting problem information

  The collected information can be sent to the developers to improve the
  application. This might take a few minutes.
  ...dpkg-query: no packages found matching subiquity

  *** You have two versions of this application installed, which one do
  you want to report a bug against?

  Choices:
    1: subiquity 20.06.1 (stable) snap
    2: subiquity (1938) deb package
    C: Cancel
  Please choose (1/2/C): 1
  .

  *** Send problem report to the developers?

  After the problem report has been sent, please fill out the form in the
  automatically opened web browser.

  What would you like to do? Your options are:
    S: Send report (46.1 KB)
    V: View report
    K: Keep report file for sending later or copying to somewhere else
    I: Cancel and ignore future crashes of this program version
    C: Cancel
  Please choose (S/V/K/I/C): V

  Make sure the following two fields are part of the generated report:
  == Snap =================================
  subiquity 20.06.1 (stable)

  == SnapSource =================================
  subiquity

  [Regression Potential]
  Small; the change adds a new add_snap_info() method to report.py and is triggered in the ui.py logic only in cases which would have otherwise lead to an error message. Furthermore, the change has been uploaded to Groovy some while ago where it is being used and tested.

  [Original Bug Report]
  Hello, I had problems with subiquity in the focal live server install image. I tried to use 'ubuntu-bug subiquity' to report the bug, but ubuntu-bug apparently cannot file bug reports against snaps.

  This is frustrating that users need to know which portions of Ubuntu
  are delivered via debs, which portions are delivered by snaps, and try
  to find a way to report bugs correctly.

  ubuntu-bug should know how to report bugs for Canonical software.

  Thanks

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