[Bug 1883229] Re: Ubuntu server installation on S3260M4 server fails

Dimitri John Ledkov 1883229 at bugs.launchpad.net
Thu Jul 2 17:16:06 UTC 2020


** Changed in: subiquity
       Status: New => Incomplete

** Changed in: grub2 (Ubuntu)
       Status: Confirmed => Incomplete

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

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https://bugs.launchpad.net/bugs/1883229

Title:
  Ubuntu  server installation on S3260M4 server fails

Status in subiquity:
  Incomplete
Status in grub2 package in Ubuntu:
  Incomplete
Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Details/Description:
  -------------------------
   Ubuntu 20.04 fails on S3260 M4 with Gonga Beach in UEFI mode. Os get installed. However, upon rebooting OS never came up. Grub loads only to get hanged in a black screen. No options work later. Unable to collect Installer logs.

  How to reproduce:
  --------------------------

  1.	Update S3260M4 M4 to bios build ucs-s3260-huu-4.1.2S36 
  2.	Deploy Ubuntu 20.04 on S3260 M4.
  3.	Observe the installation proceeding and after installation OS reboots and loads the kernel and gets hanged on the black screen
  4.     The same OS works in Legacy mode in C3000 RAID controller card of LSI.


  Expected behavior:
  -------------------------
  Ubuntu 20.04 should get deployed in GB/DD-Raid in UEFI mode

  Screenshots
  ------------------
  Screenshot attached.


  Please let us know how to collect logs on this scenario

  Note :With MASS deployment we are able to deploy OS successfully with USFI method.
  Attached the logs of MASS server in this bug.
  --- 
  ProblemType: Bug
  AlsaDevices:
   total 0
   crw-rw----+ 1 root audio 116,  1 Jun 17 09:07 seq
   crw-rw----+ 1 root audio 116, 33 Jun 17 09:07 timer
  AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CasperMD5CheckResult: pass
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-06-16 (0 days ago)
  InstallationMedia: Ubuntu-Server 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
  Lsusb:
   Bus 002 Device 003: ID 0624:0402 Avocent Corp. Cisco Virtual Keyboard and Mouse
   Bus 002 Device 002: ID 8087:8002 Intel Corp. 
   Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 001 Device 002: ID 8087:800a Intel Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Cisco Systems Inc UCSC-C3K-M4SRB
  Package: linux (not installed)
  PciMultimedia:
   
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 mgag200drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=1db32ed4-cafc-4d2c-b57c-d0b6a3943066 ro
  ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
  RelatedPackageVersions:
   linux-restricted-modules-5.4.0-26-generic N/A
   linux-backports-modules-5.4.0-26-generic  N/A
   linux-firmware                            1.187
  RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
  Tags:  focal uec-images
  Uname: Linux 5.4.0-26-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  WifiSyslog:
   
  _MarkForUpload: True
  dmi.bios.date: 03/06/2020
  dmi.bios.vendor: Cisco Systems, Inc.
  dmi.bios.version: C3X60M4.4.1.1.13.0306200116
  dmi.board.name: UCSC-C3K-M4SRB
  dmi.board.vendor: Cisco Systems Inc
  dmi.board.version: 73-17622-03
  dmi.chassis.type: 23
  dmi.chassis.vendor: Cisco Systems Inc
  dmi.chassis.version: 68-5829-03
  dmi.modalias: dmi:bvnCiscoSystems,Inc.:bvrC3X60M4.4.1.1.13.0306200116:bd03/06/2020:svnCiscoSystemsInc:pnUCSC-C3K-M4SRB:pvrA0:rvnCiscoSystemsInc:rnUCSC-C3K-M4SRB:rvr73-17622-03:cvnCiscoSystemsInc:ct23:cvr68-5829-03:
  dmi.product.name: UCSC-C3K-M4SRB
  dmi.product.version: A0
  dmi.sys.vendor: Cisco Systems Inc
  --- 
  ProblemType: Bug
  AlsaDevices:
   total 0
   crw-rw----+ 1 root audio 116,  1 Jun 17 09:07 seq
   crw-rw----+ 1 root audio 116, 33 Jun 17 09:07 timer
  AplayDevices: Error: [Errno 2] No such file or directory: 'aplay'
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord'
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CasperMD5CheckResult: pass
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-06-16 (0 days ago)
  InstallationMedia: Ubuntu-Server 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
  IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig'
  Lsusb:
   Bus 002 Device 003: ID 0624:0402 Avocent Corp. Cisco Virtual Keyboard and Mouse
   Bus 002 Device 002: ID 8087:8002 Intel Corp. 
   Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 001 Device 002: ID 8087:800a Intel Corp. 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Cisco Systems Inc UCSC-C3K-M4SRB
  Package: linux (not installed)
  PciMultimedia:
   
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 mgag200drmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-26-generic root=UUID=1db32ed4-cafc-4d2c-b57c-d0b6a3943066 ro
  ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
  RelatedPackageVersions:
   linux-restricted-modules-5.4.0-26-generic N/A
   linux-backports-modules-5.4.0-26-generic  N/A
   linux-firmware                            1.187
  RfKill: Error: [Errno 2] No such file or directory: 'rfkill'
  Tags:  focal uec-images
  Uname: Linux 5.4.0-26-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups:
   
  WifiSyslog:
   
  _MarkForUpload: True
  dmi.bios.date: 03/06/2020
  dmi.bios.vendor: Cisco Systems, Inc.
  dmi.bios.version: C3X60M4.4.1.1.13.0306200116
  dmi.board.name: UCSC-C3K-M4SRB
  dmi.board.vendor: Cisco Systems Inc
  dmi.board.version: 73-17622-03
  dmi.chassis.type: 23
  dmi.chassis.vendor: Cisco Systems Inc
  dmi.chassis.version: 68-5829-03
  dmi.modalias: dmi:bvnCiscoSystems,Inc.:bvrC3X60M4.4.1.1.13.0306200116:bd03/06/2020:svnCiscoSystemsInc:pnUCSC-C3K-M4SRB:pvrA0:rvnCiscoSystemsInc:rnUCSC-C3K-M4SRB:rvr73-17622-03:cvnCiscoSystemsInc:ct23:cvr68-5829-03:
  dmi.product.name: UCSC-C3K-M4SRB
  dmi.product.version: A0
  dmi.sys.vendor: Cisco Systems Inc

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