[Bug 1861645] Re: PC fails to shutdown.
Prakash Shenoy
1861645 at bugs.launchpad.net
Tue Feb 4 14:22:52 UTC 2020
Dear Sir,
Thanks for your prompt support. Kindly let me know where can I find the
syslog file.
Regards,
Prakash Shenoy.
On Tue, 4 Feb 2020, 15:45 You-Sheng Yang, <1861645 at bugs.launchpad.net>
wrote:
> @ppshenoy, could you reboot with following kernel parameters and paste
> the screenshot (probably by camera) when it stuck at shutting down and
> syslog file?
>
> 1. replace following line in your /etc/default/grub:
>
> GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
>
> with:
>
> GRUB_CMDLINE_LINUX_DEFAULT="systemd.log_level=debug"
>
> 2. run `update-grub` to update grub config
> 3. reboot with aforementioned changes
> 4. shutdown and take a picture of messages printed in the console mode.
> 5. attach both the picture and syslog
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1861645
>
> Title:
> PC fails to shutdown.
>
> Status in linux package in Ubuntu:
> Incomplete
> Status in systemd package in Ubuntu:
> New
>
> Bug description:
> I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3
> 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any
> problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown
> keyboard and mouse are turned off but pc remains on. I have to turn the
> mains power off to shutdown the pc. I think this is a major bug in Ubuntu
> 19.10. I searched for a solution on the internet but could not find any
> that works. Kindly help to fix it.
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu8.2
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: prakash 1438 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> DistroRelease: Ubuntu 19.10
> InstallationDate: Installed on 2020-01-31 (2 days ago)
> InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
> IwConfig:
> lo no wireless extensions.
>
> eno1 no wireless extensions.
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
> Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB
> Keyboard
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: Gigabyte Technology Co., Ltd. H370M-D3H
> Package: systemd 242-7ubuntu3.2
> PackageArchitecture: amd64
> ProcFB: 0 i915drmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic
> root=UUID=a883551d-0fff-4cdb-bc6d-d442860a0ec0 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
> RelatedPackageVersions:
> linux-restricted-modules-5.3.0-29-generic N/A
> linux-backports-modules-5.3.0-29-generic N/A
> linux-firmware 1.183.3
> RfKill:
>
> Tags: eoan
> Uname: Linux 5.3.0-29-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
> _MarkForUpload: True
> dmi.bios.date: 03/14/2019
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: F12
> dmi.board.asset.tag: Default string
> dmi.board.name: H370M D3H-CF
> dmi.board.vendor: Gigabyte Technology Co., Ltd.
> dmi.board.version: x.x
> dmi.chassis.asset.tag: Default string
> dmi.chassis.type: 3
> dmi.chassis.vendor: Default string
> dmi.chassis.version: Default string
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:svnGigabyteTechnologyCo.,Ltd.:pnH370M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnH370MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
> dmi.product.family: Default string
> dmi.product.name: H370M-D3H
> dmi.product.sku: Default string
> dmi.product.version: Default string
> dmi.sys.vendor: Gigabyte Technology Co., Ltd.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1861645/+subscriptions
>
--
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to systemd in Ubuntu.
https://bugs.launchpad.net/bugs/1861645
Title:
PC fails to shutdown.
Status in linux package in Ubuntu:
Incomplete
Status in systemd package in Ubuntu:
New
Bug description:
I have a pc with Motherboard Gigabyte H370M D3H, Processor Intel Core I3 8100 3.6Ghz 6MbL3, RAM Corsair 16Mb 2400 Hz. I can reboot pc without any problem, but pc is stuck on ubuntu logo when I shutdown. while shutdown keyboard and mouse are turned off but pc remains on. I have to turn the mains power off to shutdown the pc. I think this is a major bug in Ubuntu 19.10. I searched for a solution on the internet but could not find any that works. Kindly help to fix it.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: prakash 1438 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2020-01-31 (2 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Bus 001 Device 003: ID 1a2c:0e24 China Resource Semico Co., Ltd USB Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Gigabyte Technology Co., Ltd. H370M-D3H
Package: systemd 242-7ubuntu3.2
PackageArchitecture: amd64
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a883551d-0fff-4cdb-bc6d-d442860a0ec0 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
RelatedPackageVersions:
linux-restricted-modules-5.3.0-29-generic N/A
linux-backports-modules-5.3.0-29-generic N/A
linux-firmware 1.183.3
RfKill:
Tags: eoan
Uname: Linux 5.3.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/14/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F12
dmi.board.asset.tag: Default string
dmi.board.name: H370M D3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:svnGigabyteTechnologyCo.,Ltd.:pnH370M-D3H:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnH370MD3H-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: H370M-D3H
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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