[Bug 1890035] Re: cant upgrade from 18.0.4 lts to 20 lts

[Chris Guiver]

Thank you for taking the time to report this bug and helping to make
Ubuntu better.

The suggestion to use 'ppa-purge' occurs when 3rd party (non-Ubuntu)
software has been added to your machine from PPAs or other 3rd party
repositories.

The upgrade system is tested to work with official Ubuntu packages (ie.
Ubuntu software), thus ppa-purge is used to remove the conflicting 3rd
party packages. After the unofficial or 3rd party (PPA) software has
been removed, upgrade can occur. After upgrade has completed, you have
rebooted and logged into your new Ubuntu 20.04 LTS release, then if
required, the 3rd party packages can be re-added, but this is more of a
support issue.

Support can be found at https://answers.launchpad.net/ubuntu (this bug
report can be converted to a question). You can also find help with your
problem in the support forum of your local Ubuntu community
http://loco.ubuntu.com/ or asking at https://askubuntu.com or
https://ubuntuforums.org, or for more support options please look at
https://discourse.ubuntu.com/t/community-support/709

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https://bugs.launchpad.net/bugs/1890035

Title:
  cant upgrade from 18.0.4 lts to 20 lts

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  i anit a geek so am not going to say alot all i wanted was to upgrade
  my lts to 20 lts but it says i need to a ppa purge tool to remove
  third party softwares before it does so i dont understand why... oh
  and another thing i keep getting the message of an system error on my
  ubuntu so i thought a system upgrade will do away with it...

  is there any way i can be helped?

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: ubuntu-release-upgrader-core 1:18.04.38
  ProcVersionSignature: Ubuntu 5.4.0-42.46~18.04.1-generic 5.4.44
  Uname: Linux 5.4.0-42-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.15
  Architecture: amd64
  CrashDB: ubuntu
  Date: Sun Aug  2 12:30:44 2020
  InstallationDate: Installed on 2020-01-25 (189 days ago)
  InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to bionic on 2020-08-02 (0 days ago)
  VarLogDistupgradeTermlog:

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