[Bug 1870603] [NEW] Dell PC shows boot logo twice whenever Ubuntu boots up.

Seija Kijin 1870603 at bugs.launchpad.net
Fri Apr 3 19:08:42 UTC 2020


Public bug reported:

The Dell logo is tied to the BIOS/UEFI. It should only appear when the
system is powering on. However, whenever I turn my PC on, the Dell logo
appears, and then a purple screen appears, but then the machine returns
to the Dell Logo before actually booting up.

This is a problem and it only happens on UEFI, regardless of whether
secure boot is enabled, disabled, PTT is enabled or disabled.

The boot logo needs to only appear once, yet it does it twice whenever I
boot up ubuntu 18.04, 19.10, and even the latest version of 20.04.

Please address this issue.

Thank you.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: grub2 (not installed)
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
ApportVersion: 2.20.11-0ubuntu21
Architecture: amd64
Date: Fri Apr  3 15:05:00 2020
InstallationDate: Installed on 2020-04-03 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200401)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: grub2
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: grub2 (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug focal

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https://bugs.launchpad.net/bugs/1870603

Title:
  Dell PC shows boot logo twice whenever Ubuntu boots up.

Status in grub2 package in Ubuntu:
  New

Bug description:
  The Dell logo is tied to the BIOS/UEFI. It should only appear when the
  system is powering on. However, whenever I turn my PC on, the Dell
  logo appears, and then a purple screen appears, but then the machine
  returns to the Dell Logo before actually booting up.

  This is a problem and it only happens on UEFI, regardless of whether
  secure boot is enabled, disabled, PTT is enabled or disabled.

  The boot logo needs to only appear once, yet it does it twice whenever
  I boot up ubuntu 18.04, 19.10, and even the latest version of 20.04.

  Please address this issue.

  Thank you.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: grub2 (not installed)
  ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
  Uname: Linux 5.4.0-21-generic x86_64
  ApportVersion: 2.20.11-0ubuntu21
  Architecture: amd64
  Date: Fri Apr  3 15:05:00 2020
  InstallationDate: Installed on 2020-04-03 (0 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200401)
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: grub2
  UpgradeStatus: No upgrade log present (probably fresh install)

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