[Bug 1818188] Re: Failed to install guest OS with ubuntu-19.04-server-amd64.iso(daily build 2.25) in ESXi with AMD CPU.

[vmware-gos-Yuhua]

Try to install guestOS with  ubuntu-19.04-server-amd64.iso in ESXi for
more times.

Env: 
   ESXi 
     Manufacturer : HP
     Model: ProLiant DL385p Gen8
     CPU: 24 CPUs x AMD Opteron(TM) Processor 6238

   Image: install GuestOS with image ubuntu-19.04-server-amd64.iso (GA)

1.
with the following VM settings, we get continuous flash in the the installing stage “choose language”
      1) default setting: vcpu 1 ,   memory 1G,  video buffer 4M  
      2)  vcpu 1 ,   memory 2G,  video buffer 8M  
      3)  vcpu 1 ,   memory 4G,  video buffer 16M  

steps:
     1) create a new VM in ESXi with the the above setting and other default setting for VM
     2) mount ubuntu-19.04-server-amd64.iso to CD/DVD
     3) power VM
     4) choose the default option “Install Ubuntu Server” and press “Enter” key (check attach screenshot install_ubuntu.png), it starts to install
     5) we get continuous flash in the the stage “choose language”
        (check attach screenshot flash.png)


2.
with the following VM setting, it pop up the windows “Ubuntu installer main menu” during the stage “choose language” and stage “Configure the clock” 
But we can skip the failed stages to continue to finish the installation

   1) vcpu 2,   memory 1G,  video buffer 4M  
   2) vcpu 2,   memory 4G,  video buffer 16M  
   3) vcpu 4,   memory 4G,  video buffer 16M  

steps:
     1) create a new VM in ESXi with the the upper setting and other default setting for VM
     2) mount ubuntu-19.04-server-amd64.iso to CD/DVD
     3) power VM
     4) choose the default option “Install Ubuntu Server” and press “Enter” key (check attach screenshot install_ubuntu.png), it starts to install
     5) It can’t stay in the phase “choose language” for the users to set language but popup the windows “Ubuntu installer main menu”.  we can choose the next stage “Access software for ….” and continue to install
      (please check the attached screenshot fail_to_set_language.png)

     6) During the installing process, it failed for the stage “Configure the clock”  but but popup the windows “Ubuntu installer main menu”again.  we can choose the next stage “Detects disks” to continue to install
       (please check the attached screenshot fail_to_set_clock.png)

     7) finish the installation and reboot, the system can boot up.


For the above tries,  with vcpu > 1, we can skip the failed stages and finish the installation. 
But It still be a issue for why the installing stages “choose language” and“Configure the clock” are failed.

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to debian-installer in Ubuntu.
https://bugs.launchpad.net/bugs/1818188

Title:
  Failed to install guest OS with ubuntu-19.04-server-amd64.iso(daily
  build 2.25) in ESXi with AMD CPU.

Status in debian-installer package in Ubuntu:
  Confirmed
Status in install-package package in Ubuntu:
  Confirmed

Bug description:
  Failed to install guestOS with ubuntu-19.04-server-amd64.iso(daily
  build 2.25) in ESXi with AMD CPU. We get continuous flash in the the
  process “Select a language” of early install stage.

  Please check the attached screenshot picture. 
  No this issue in ESXi with intel CPU. 

  The comment from dev Nick Shi in VMware:
    Native install on AMD physical machine (HP DL385) did not allow to open the screen either
  You can get more detail on vmware bugzilla:
    https://bugzilla.eng.vmware.com/show_bug.cgi?id=2297183

  
  So hit the issue not only in ESXi with AMD CPU but also physical machine with AMD CPU.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/debian-installer/+bug/1818188/+subscriptions