[Bug 1818457] [NEW] fwupd disables devices

Christopher Rogers ChristopherRogers1991 at gmail.com
Mon Mar 4 01:52:22 UTC 2019 

Public bug reported:

We have a Wacom Cintiq 13 (plugged in via USB) that works fine for about
the first two minutes after startup, but fwupd seems to disable/break
it.

Here is the syslog:

```
Mar  3 19:27:42 liara gnome-software[6048]: enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, shell-extensions, ubuntuone, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, packagekit-refine, rewrite-resource, steam, ubuntu-reviews, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colors-metadata
Mar  3 19:27:42 liara gnome-software[6048]: disabled plugins: dpkg, dummy, repos, epiphany, odrs
Mar  3 19:27:42 liara dbus-daemon[919]: [system] Activating via systemd: service name='org.freedesktop.fwupd' unit='fwupd.service' requested by ':1.553' (uid=1000 pid=6048 comm="/usr/bin/gnome-software --gapplication-service " label="unconfined")
Mar  3 19:27:42 liara systemd[1]: Starting Firmware update daemon...
Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup dell: Firmware updating not supported
Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup dell_esrt: UEFI firmware already supported
Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup redfish: no SMBIOS table
Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to coldplug amt: ME refused connection
Mar  3 19:27:42 liara dbus-daemon[919]: [system] Activating via systemd: service name='org.freedesktop.bolt' unit='bolt.service' requested by ':1.557' (uid=0 pid=6173 comm="/usr/lib/fwupd/fwupd " label="unconfined")
Mar  3 19:27:42 liara systemd[1]: Starting Thunderbolt system service...
Mar  3 19:27:42 liara boltd[6202]: bolt 0.5 starting up.
Mar  3 19:27:42 liara boltd[6202]: config: loading user config
Mar  3 19:27:42 liara boltd[6202]: bouncer: initializing polkit
Mar  3 19:27:42 liara boltd[6202]: udev: initializing udev
Mar  3 19:27:42 liara boltd[6202]: store: loading devices
Mar  3 19:27:42 liara boltd[6202]: power: force power support: no
Mar  3 19:27:42 liara boltd[6202]: udev: enumerating devices
Mar  3 19:27:42 liara dbus-daemon[919]: [system] Successfully activated service 'org.freedesktop.bolt'
Mar  3 19:27:42 liara systemd[1]: Started Thunderbolt system service.
Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to coldplug thunderbolt_power: No support for force power via kernel or bolt
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (EE) Wacom Cintiq Pro 13 Touch Finger touch: Error reading wacom device : No such device
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Touch Finger touch
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom"
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: releasing fd for 13:78
Mar  3 19:27:42 liara fwupd[6173]: failed to add USB device 056a:0353: Failed to get feature report: endpoint stalled or request not supported
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (EE) Wacom Cintiq Pro 13 Pen eraser: Error reading wacom device : No such device
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Pen stylus
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom"
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: not releasing fd for 13:79, still in use
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Pen eraser
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom"
Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: releasing fd for 13:79
Mar  3 19:27:42 liara fwupd[6173]: failed to add USB device 056a:034f: command response was 0 expected 213
Mar  3 19:27:42 liara fwupd[6173]: Daemon ready for requests
Mar  3 19:27:42 liara dbus-daemon[919]: [system] Successfully activated service 'org.freedesktop.fwupd'

```

We removed fwupd from the system (couldn't find any way to disable it -
`systemctl disable fwupd` did not work, nor did prevent automatic update
checks), and now it works fine. I doubt they are relevant, but here are
the logs after uninstalling:

```
Mar  3 20:32:46 liara snapd[804]: udevmon.go:190: udev monitor observed remove event for unknown device "/sys/cred_jar(913:systemd-localed.service)"
Mar  3 20:33:17 liara gnome-software[2900]: enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, shell-extensions, ubuntuon
e, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, packagekit-refine, rewrite-resource, steam, ubuntu-reviews, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colo
rs-metadata
Mar  3 20:33:17 liara gnome-software[2900]: disabled plugins: dpkg, dummy, repos, epiphany, odrs
Mar  3 20:33:17 liara gnome-software[2900]: not GsPlugin error FwupdError:10: The name org.freedesktop.fwupd was not provided by any .service files
Mar  3 20:33:17 liara gnome-software[2900]: not handling error failed for action refresh: The name org.freedesktop.fwupd was not provided by any .service files
Mar  3 20:33:17 liara gnome-software[2900]: not handling error not-supported for action get-updates-historical: The name org.freedesktop.fwupd was not provided by any .service files
Mar  3 20:33:17 liara PackageKit: get-updates transaction /282_daabadad from uid 1000 finished with success after 443ms
Mar  3 20:33:18 liara gnome-software[2900]: Only 0 apps for recent list, hiding
Mar  3 20:33:18 liara gnome-software[2900]: not handling error not-supported for action get-updates: The name org.freedesktop.fwupd was not provided by any .service files
Mar  3 20:33:18 liara PackageKit: resolve transaction /283_adceecca from uid 1000 finished with success after 273ms
Mar  3 20:33:18 liara PackageKit: search-file transaction /284_dcbedcac from uid 1000 finished with success after 485ms
Mar  3 20:33:19 liara PackageKit: resolve transaction /285_beabbeca from uid 1000 finished with success after 236ms
Mar  3 20:33:19 liara gnome-software[2900]: hiding category graphics featured applications: found only 1 to show, need at least 9
```

This is similar to
https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1574079 and
https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1717009, but the
first only mentions audio devices, and both are fairly old and claim to
have fixes already released.


Details:
Ubuntu 18.10
fwupd version: 1.1.2-1
kernel: 4.18.0-15-generic

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: fwupd (not installed)
ProcVersionSignature: Ubuntu 4.18.0-15.16-generic 4.18.20
Uname: Linux 4.18.0-15-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Mar  3 20:37:20 2019
InstallationDate: Installed on 2019-01-13 (49 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: fwupd
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: fwupd (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug cosmic

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to fwupd in Ubuntu.
https://bugs.launchpad.net/bugs/1818457

Title:
  fwupd disables devices

Status in fwupd package in Ubuntu:
  New

Bug description:
  We have a Wacom Cintiq 13 (plugged in via USB) that works fine for
  about the first two minutes after startup, but fwupd seems to
  disable/break it.

  Here is the syslog:

  ```
  Mar  3 19:27:42 liara gnome-software[6048]: enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, shell-extensions, ubuntuone, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, packagekit-refine, rewrite-resource, steam, ubuntu-reviews, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colors-metadata
  Mar  3 19:27:42 liara gnome-software[6048]: disabled plugins: dpkg, dummy, repos, epiphany, odrs
  Mar  3 19:27:42 liara dbus-daemon[919]: [system] Activating via systemd: service name='org.freedesktop.fwupd' unit='fwupd.service' requested by ':1.553' (uid=1000 pid=6048 comm="/usr/bin/gnome-software --gapplication-service " label="unconfined")
  Mar  3 19:27:42 liara systemd[1]: Starting Firmware update daemon...
  Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup dell: Firmware updating not supported
  Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup dell_esrt: UEFI firmware already supported
  Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to startup redfish: no SMBIOS table
  Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to coldplug amt: ME refused connection
  Mar  3 19:27:42 liara dbus-daemon[919]: [system] Activating via systemd: service name='org.freedesktop.bolt' unit='bolt.service' requested by ':1.557' (uid=0 pid=6173 comm="/usr/lib/fwupd/fwupd " label="unconfined")
  Mar  3 19:27:42 liara systemd[1]: Starting Thunderbolt system service...
  Mar  3 19:27:42 liara boltd[6202]: bolt 0.5 starting up.
  Mar  3 19:27:42 liara boltd[6202]: config: loading user config
  Mar  3 19:27:42 liara boltd[6202]: bouncer: initializing polkit
  Mar  3 19:27:42 liara boltd[6202]: udev: initializing udev
  Mar  3 19:27:42 liara boltd[6202]: store: loading devices
  Mar  3 19:27:42 liara boltd[6202]: power: force power support: no
  Mar  3 19:27:42 liara boltd[6202]: udev: enumerating devices
  Mar  3 19:27:42 liara dbus-daemon[919]: [system] Successfully activated service 'org.freedesktop.bolt'
  Mar  3 19:27:42 liara systemd[1]: Started Thunderbolt system service.
  Mar  3 19:27:42 liara fwupd[6173]: disabling plugin because: failed to coldplug thunderbolt_power: No support for force power via kernel or bolt
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (EE) Wacom Cintiq Pro 13 Touch Finger touch: Error reading wacom device : No such device
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Touch Finger touch
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom"
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: releasing fd for 13:78
  Mar  3 19:27:42 liara fwupd[6173]: failed to add USB device 056a:0353: Failed to get feature report: endpoint stalled or request not supported
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (EE) Wacom Cintiq Pro 13 Pen eraser: Error reading wacom device : No such device
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Pen stylus
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom"
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: not releasing fd for 13:79, still in use
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) config/udev: removing device Wacom Cintiq Pro 13 Pen eraser
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) UnloadModule: "wacom"
  Mar  3 19:27:42 liara /usr/lib/gdm3/gdm-x-session[2986]: (II) systemd-logind: releasing fd for 13:79
  Mar  3 19:27:42 liara fwupd[6173]: failed to add USB device 056a:034f: command response was 0 expected 213
  Mar  3 19:27:42 liara fwupd[6173]: Daemon ready for requests
  Mar  3 19:27:42 liara dbus-daemon[919]: [system] Successfully activated service 'org.freedesktop.fwupd'

  ```

  We removed fwupd from the system (couldn't find any way to disable it
  - `systemctl disable fwupd` did not work, nor did prevent automatic
  update checks), and now it works fine. I doubt they are relevant, but
  here are the logs after uninstalling:

  ```
  Mar  3 20:32:46 liara snapd[804]: udevmon.go:190: udev monitor observed remove event for unknown device "/sys/cred_jar(913:systemd-localed.service)"
  Mar  3 20:33:17 liara gnome-software[2900]: enabled plugins: desktop-categories, fwupd, os-release, packagekit, packagekit-local, packagekit-offline, packagekit-proxy, packagekit-refine-repos, packagekit-refresh, packagekit-upgrade, packagekit-url-to-app, shell-extensions, ubuntuon
  e, appstream, desktop-menu-path, hardcoded-blacklist, hardcoded-featured, hardcoded-popular, modalias, packagekit-refine, rewrite-resource, steam, ubuntu-reviews, packagekit-history, provenance, snap, systemd-updates, generic-updates, provenance-license, icons, key-colors, key-colo
  rs-metadata
  Mar  3 20:33:17 liara gnome-software[2900]: disabled plugins: dpkg, dummy, repos, epiphany, odrs
  Mar  3 20:33:17 liara gnome-software[2900]: not GsPlugin error FwupdError:10: The name org.freedesktop.fwupd was not provided by any .service files
  Mar  3 20:33:17 liara gnome-software[2900]: not handling error failed for action refresh: The name org.freedesktop.fwupd was not provided by any .service files
  Mar  3 20:33:17 liara gnome-software[2900]: not handling error not-supported for action get-updates-historical: The name org.freedesktop.fwupd was not provided by any .service files
  Mar  3 20:33:17 liara PackageKit: get-updates transaction /282_daabadad from uid 1000 finished with success after 443ms
  Mar  3 20:33:18 liara gnome-software[2900]: Only 0 apps for recent list, hiding
  Mar  3 20:33:18 liara gnome-software[2900]: not handling error not-supported for action get-updates: The name org.freedesktop.fwupd was not provided by any .service files
  Mar  3 20:33:18 liara PackageKit: resolve transaction /283_adceecca from uid 1000 finished with success after 273ms
  Mar  3 20:33:18 liara PackageKit: search-file transaction /284_dcbedcac from uid 1000 finished with success after 485ms
  Mar  3 20:33:19 liara PackageKit: resolve transaction /285_beabbeca from uid 1000 finished with success after 236ms
  Mar  3 20:33:19 liara gnome-software[2900]: hiding category graphics featured applications: found only 1 to show, need at least 9
  ```

  This is similar to
  https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1574079 and
  https://bugs.launchpad.net/ubuntu/+source/fwupd/+bug/1717009, but the
  first only mentions audio devices, and both are fairly old and claim
  to have fixes already released.

  
  Details:
  Ubuntu 18.10
  fwupd version: 1.1.2-1
  kernel: 4.18.0-15-generic

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: fwupd (not installed)
  ProcVersionSignature: Ubuntu 4.18.0-15.16-generic 4.18.20
  Uname: Linux 4.18.0-15-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13.2
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Sun Mar  3 20:37:20 2019
  InstallationDate: Installed on 2019-01-13 (49 days ago)
  InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
  ProcEnviron:
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: fwupd
  UpgradeStatus: No upgrade log present (probably fresh install)

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