[Bug 1723888] Re: update-manager crashed in _show_transaction()

Balint Reczey balint.reczey at canonical.com
Thu Sep 13 15:44:50 UTC 2018


*** This bug is a duplicate of bug 1317164 ***
    https://bugs.launchpad.net/bugs/1317164

** This bug has been marked a duplicate of bug 1317164
   Show reason of TransactionFailed and let the user try again instead of crashing

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https://bugs.launchpad.net/bugs/1723888

Title:
  update-manager crashed in _show_transaction()

Status in update-manager package in Ubuntu:
  New

Bug description:
  update-manager crashed with  Package linux-headers-4.13.0-15 isn't
  available in _show_transaction()

  That's the summary that was generated by the "send information about
  this crash" tool. I'm not sure if the tool is also automatically
  including any other useful information.

  Scenario: logged in to find a message about updates required. Clicked
  the update button. Saw a message about a package not found and to
  check the name is correct. Dismissed this. Shortly after saw a message
  that package-manager had crashed with an option to report the crash.

  Running 17.10 with an uptime of 16 days so possibly there are updates
  pending that require a reboot.

  $ cat /var/run/reboot-required
  *** System restart required ***

  I ran apt upgrade from command line which was successful.

  ProblemType: Crash
  DistroRelease: Ubuntu 17.10
  Package: update-manager 1:17.10.11
  ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
  Uname: Linux 4.13.0-12-generic x86_64
  ApportVersion: 2.20.7-0ubuntu2
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Oct 16 09:24:13 2017
  ExecutablePath: /usr/bin/update-manager
  GsettingsChanges:
   b'com.ubuntu.update-manager' b'show-details' b'true'
   b'com.ubuntu.update-manager' b'first-run' b'false'
   b'com.ubuntu.update-manager' b'window-width' b'571'
   b'com.ubuntu.update-manager' b'launch-time' b'int64 1507947954'
  InstallationDate: Installed on 2017-09-29 (16 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
  InterpreterPath: /usr/bin/python3.6
  PackageArchitecture: all
  ProcCmdline: /usr/bin/python3 /usr/bin/update-manager --no-update --no-focus-on-map
  ProcEnviron:
   LANGUAGE=en_GB:en
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  Python3Details: /usr/bin/python3.6, Python 3.6.3, python3-minimal, 3.6.3-0ubuntu1
  PythonArgs: ['/usr/bin/update-manager', '--no-update', '--no-focus-on-map']
  PythonDetails: /usr/bin/python2.7, Python 2.7.14, python-minimal, 2.7.14-2ubuntu1
  SourcePackage: update-manager
  Title: update-manager crashed with  Package linux-headers-4.13.0-15 isn't available in _show_transaction()
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo

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