[Bug 1797625] Re: Missing the 'Call Trace' with the cases of 'KernelOops'

[Brian Murray]

Could you provide the full kern.log file with an OOPS in it? Thanks in
advance.

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Title:
  Missing the 'Call Trace' with the cases of 'KernelOops'

Status in apport package in Ubuntu:
  New
Status in kerneloops package in Ubuntu:
  Triaged

Bug description:
  Hello,

  I am working with these two reports:

  * watchdog: BUG: soft lockup - CPU#10 stuck for 22s! [gnome-shell:1112]
  https://bugs.launchpad.net/bugs/1796385

  * watchdog: BUG: soft lockup - CPU#0 stuck for 22s! [kworker/0:1:85]
  https://bugs.launchpad.net/bugs/1797538

  And the file: 'OopsText.txt' does not appear in the 'Call Trace'.

  Others:
  https://bugzilla.kernel.org/show_bug.cgi?id=201379#c3
  "The bug in lauchpad, unless I am missing something, provides not a single actionable traceback. I don't think it is even possible to identify where exactly the CPU hangs unless additional information is provided. There is no traceback in dmesg, and OopsText doesn't include it either.

  Given that, it is not possible to identify the responsible subsystem,
  much less to fix the underlying problem. The only thing we can say for
  sure is that it is _not_ a watchdog driver problem."

  Best regards,
  --
  Cristian Aravena Romero (caravena)

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: apport 2.20.10-0ubuntu11
  Uname: Linux 4.18.13-gnu x86_64
  ApportLog:

  ApportVersion: 2.20.10-0ubuntu11
  Architecture: amd64
  CurrentDesktop: ubuntu:GNOME
  Date: Fri Oct 12 16:12:58 2018
  InstallationDate: Installed on 2017-10-13 (364 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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